Housing Support Worker

Nacro; Cardiff; Hybrid; GBP 23,000 - 33,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team, making a meaningful impact in the lives of service users. This role involves managing support for low and medium risk offenders, ensuring they have the necessary resources for reintegration into society. You will engage with individuals to assess their needs, assist with housing applications, and ensure properties meet the required standards. This position offers a unique opportunity to work flexibly within the community while contributing to a significant social cause. If you are passionate about helping others and thrive in a dynamic environment, this role is for you.

Benefits

25 days holiday + bank holidays

Free eye test and £50 contribution towards glasses

Employee assistance programme

Flexible working within the community

Occupational sick pay scheme

Qualifications

• Genuine interest in people and strong communication skills are essential.
• Ability to manage competing priorities and attention to detail are crucial.

Responsibilities

• Manage diary and meet with service users to discuss support needs.
• Complete Support and Safety Plans and collaborate with probation practitioners.

Skills

Resilience

Curiosity

Emotional Intelligence

Self-Confidence

Teamwork

Communication Skills

Integrity

Organizational Skills

Attention to Detail

Tools

Outlook

Word

Excel

Job description

Full Time: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. (The provision of the contract is between 8:00 and 22:00)

Location: Cardiff

Driving Licence Requirement: Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role.

Making a Difference

The Community Accommodation with Support, tier 2 (CAS-2) contract is a high-profile commission direct from the Ministry of Justice, operating in every region across England and Wales. CAS-2 provides accommodation and support to low and medium risk offenders that are eligible for a home detention curfew or bail that would otherwise be held in prison because they do not have accommodation in the community. It is currently Nacro’s largest single contract and is set to grow by 60% over the next 18 months!

What Will You Be Doing:

In this role, no two days are ever the same, and you will have the opportunity to make an impact and a difference for our service users and wider communities. Managing your diary to meet the requirements of the role, you’ll meet with service users, discuss support needs and how we can help them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and court staff to best support our service users. You’ll also need to be able to help our service users with applying for Housing Benefit and paying rent. All of our properties must meet the ‘Decent Homes Standard,’ and to do that you’ll need great attention to detail to ensure that our homes are clean, tidy, and all repairs are reported and actioned, so they are readily available for our service users to move into.

• People Who Love This Role Are:
• Resilient – doesn’t take the events of the day home with them, undertakes activity to care for their own wellbeing.
• Curious – will ask questions to understand before finding solutions or signposting.
• Emotionally Intelligent – perceptive to human behaviour, instinctively knows when something isn’t right.
• Self-Confident – knows own limitations, has a positive outlook, enthusiastic, and willing to learn.
• Warm Personality – smiles and gives appropriate eye contact.
• Team Player – demonstrates teamwork and supports peers.
• Personal values match those of Nacro.

What Are We Looking For:

• Genuine Interest in People – wants to interact with people through different methods (phone, email, face to face) and can change their own communication style to meet the needs of the audience and situation. Listening, asking questions to confirm understanding, clear and concise, doesn’t always accept the status quo, uses common sense to help make decisions.
• Acts with Integrity – operates within professional boundaries in the service users' best interests and Nacro. Knows when to escalate issues or concerns, and to ask for help.
• Able to Manage Competing Priorities – manages self, is organised to deliver, updates systems and reports in a timely manner, sets reminders and follows up to ensure outcomes happen. Pays attention to detail.
• ICT Literate – training will be given for our systems, need to be able to use Outlook, Word, and Excel at a basic level.

Non-Negotiables: Without these things, you would find it very challenging to complete the job role.

• Full Clean UK Driving Licence.
• Access to Vehicle – you will be reimbursed for your mileage at 45p per mile.
• Willing to Undertake Extensive Travel for business.
• Business Car Insurance will be required if appointed for the post.
• An Enhanced DBS Check will be required for this role, as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process. This role also requires a Prison Clearance.
• We welcome applications from individuals with lived experience of the criminal justice system, and having a criminal record will not necessarily preclude you from being successful in your application.

Rewards and Benefits:

• 25 days holiday + bank holidays
• Free eye test and £50 contribution towards glasses
• Employee assistance programme
• Excellent benefits including a great annual leave entitlement, additional special leave, and an occupational sick pay scheme which exceeds statutory requirements.
• The opportunity to work flexibly within the community as this role allows you to work from home in between property visits.

For further information about Nacro’s (CAS-2) Benefits, please click here.

For further information about the role, please click here.

If you have any questions or would like to have an informal chat regarding the role, please email [e-mail]

This role provides an excellent springboard into other criminal justice professions, including experience of working with a range of criminal justice agencies. In addition, you will gain experience in liaising with local authority Housing Benefit departments and the DWP to resolve financial issues.

Request for Visa Sponsorship – NOT AVAILABLE FOR THIS VACANCY

Nacro is a visa sponsorship licence holder. There is strict criteria for visa sponsorship set by the British Government. This vacancy does not meet the eligibility criteria for sponsorship; however, depending on your personal circumstances, there may be a different route for you to be able to legally work with us.