Housing Support Worker

LLOYD'S REGISTER INTERNATIONAL; Colchester; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life assurance

Season ticket loan

Wellbeing and training opportunities

Job summary

Phoenix Futures HoSTS in Colchester is hiring a Housing Support Worker. The role provides tenancy support to individuals with complex needs, aiming to help them live independently and sustain accommodation.

You will join a small, dedicated team delivering personalised interventions in a supportive environment. The position is full-time (37.5 hours) on a fixed term contract to 31 March 2027, offering a starting salary of £26,298 with potential increments.

Qualifications

• Experience in health and social care or related field is preferred.
• Ability to build partnerships and network for client benefit.
• Experience managing a busy caseload and keeping organised.
• Proficiency with Microsoft Outlook and Word; familiarity with databases.
• Excellent written and spoken communication skills.
• Understanding of homelessness and housing pathways.
• Driven, eager to learn, and committed to making a difference.

Responsibilities

• Provide housing support to HoSTS clients to help them achieve goals.
• Deliver tailored interventions and recovery approaches.
• Work within a small team to support tenancy sustainment and independence.
• Maintain caseload records and coordinate with partner agencies.

Skills

Health & social care experience

Partnership working

Caseload management

Outlook & Word

Communication skills

homelessness understanding

Willingness to learn

Passion for helping others

Tools

Microsoft Outlook

Microsoft Word

Database management systems

Job description

Housing Support Worker

Phoenix HoSTS - Housing Supported Tenancy Service

Fixed Term to 31/03/2027

£26298 per annum

Phoenix Futures Housing Sustainable Tenancy Service (HoSTS) have an exciting opportunity for someone who will work with a small cohort of individuals with varying needs such as offending history, substance use, mental health, learning difficulties who have been housed in independent accommodation.

Previous experience is desirable, however not essential. Support Workers come from many different backgrounds and experiences, and you may have the skills required. We are seeking dedicated individuals, based on your values, willingness to learn new skills and the compassion to deliver the best service possible to the people that use our services.

The Role
As a Housing Support Worker, you will support people at HoSTS to reach their goals and change their lives for the better. The role is full time 37.5 hours per week, fixed term until 31/03/2027. You will be part of a passionate and skilled team, contributing to the provision of tailored interventions and recovery approaches.

About You To join us as a Housing Support Worker at HoSTS, you will need:

• Relevant experience of working in health and social care, ideally within the field of problematic substance use, mental health or another comparable field


• Evidence of effective partnership working and the ability to network for the benefit of the client and service


• Evidence of managing a busy caseload or tasks and excellent organisational skills


• To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems


• Excellent communication skills, both written and verbal


• Understand complex issues presented by people who have experienced homelessness and moving into temporary or permanent housing whilst engaging in the community.


• Determined, with a drive to succeed and a willingness to learn


• Passionate and enthusiastic about making a real difference to the lives of people we support

Other organisations may call this role Tenancy Support Worker, Supported Housing Officer, Accommodation Support Worker, Recovery Co-ordinator, Wellbeing and Housing Practitioner, Independent Living Advisor or Accommodation Practitioner

Your Rewards

• Starting salary of £26,298, with the opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £28,000


• Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation


• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)


• Benefits including season ticket loan, pension scheme and life assurance


• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities


• Continuous training and career development via PXL our dedicated learning management system


• Access to a 24/7 Employee Assistance programme including telephone and online access


• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.


• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

The Service
HoSTS provide tenancy ready and sustainment support to individuals with complex lives who have experienced homelessness and unstable accommodation. Working alongside Colchester Borough Homes our service delivers day to day support with tenants wellbeing and requirements to help them sustain their accommodation and live fulfilled lives.

The HoSTS team support with accessing and attending mental health services and GP’s, complete referrals into partner agencies such as substance use services, IPS teams, Social Inclusion activities and financial advice whilst advocating on their behalf ensuring their voices are heard.

The HoSTS team is a small friendly team with a Housing Team Manager and an existing Housing Support Worker, both with experience in supporting those with complex lives and housing needs.

The HoSTS service works across two sites within the Colchester area of Essex. The role will be office based operating out of both supported accommodation sites. One site has free parking with a carers parking permit which will be purchased by Phoenix Futures due to residential parking restrictions. Both sites are within a 20 minute walk form the local train station and there are regular bus routes near both accommodations.

About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.
We use our expertise to support people in their personal recovery and to improve their lives. We are dedicated to advocating for people who are often overlooked and stigmatised, to ensure they have a fair chance to lead healthy and fulfilling lives. Our aim is for everyone to be able to achieve their potential for themselves, their families and communities.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

Interview Process
We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. If shortlisted, you will be contacted for a short face to face interview for approximately week commencing 12 th October 2026 and be provided all details about the assessment process. There will be a Peer Mentor present as part of the interview process. All details will be provided in advance so that you can feel adequately prepared and we can support you with reasonable adjustments as required.

Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.