Housing Support Specialist - Community-Based & Impactful

Peabody View All Jobs; Houghton Regis; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Up to 30 days annual holiday

Volunteer days

Flexible benefits scheme

4x salary life assurance

Up to 10% pension contribution

Job summary

Peabody is seeking a Specialist Housing Officer to provide housing management support across Hertfordshire and Bedfordshire. You will help customers sustain tenancies, access services and achieve positive outcomes, with regular travel in the region, team meetings in Houghton Regis, and occasional travel to Westminster.

This is a permanent, part-time role working Monday, Wednesday and Thursday. You will build relationships with customers and partners, conduct estate inspections, manage voids, and

Qualifications

• Experience in housing management, tenancy management or support services.
• Experience working with vulnerable people, including those with disabilities or mental health needs.
• Knowledge of housing management and tenancy-related issues.
• Strong communication and relationship-building skills.
• Ability to manage a varied workload and resolve issues effectively.
• Good IT and record-keeping skills.
• Commitment to equality, diversity and inclusion.
• Full UK driving licence and access to your own vehicle.
• Experience supporting customers with mental health needs is desirable.
• Enhanced DBS check is required for this role

Responsibilities

• Manage a patch of specialist housing schemes, delivering an excellent housing management service.
• Build positive relationships with customers, support providers and local partners.
• Support customers to sustain tenancies and live independently.
• Resolve tenancy, estate and neighbourhood issues, aiming for first-time resolution.
• Carry out estate inspections and ensure schemes remain safe, clean and well maintained.
• Monitor cleaning, gardening and estate services, challenging poor performance where needed.
• Support customers with repairs reporting and maintenance issues.
• Work closely with Care & Support teams to deliver joined-up services.
• Manage voids, allocations, viewings and tenancy sign-ups.
• Complete tenancy visits, identify support needs and signpost to appropriate services.
• Maintain accurate records and case management information.
• Contribute to service targets, compliance requirements and continuous improvement.

Skills

Housing management

Tenancy management

Vulnerable customers

Communication

Record-keeping

IT proficiency

Equality & diversity

Driving licence

DBS check

Job description

Peabody is seeking a Specialist Housing Officer to provide housing management support across Hertfordshire and Bedfordshire. You will help customers sustain tenancies, access services and achieve positive outcomes, with regular travel in the region, team meetings in Houghton Regis, and occasional travel to Westminster.

This is a permanent, part-time role working Monday, Wednesday and Thursday. You will build relationships with customers and partners, conduct estate inspections, manage voids, and