Housing Support Worker

CIH International Housing Group; Greater London; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Outer London Weighting

25 days annual leave

Job summary

Change Grow Live is seeking a Housing Support Worker in Croydon. This role requires supporting people facing housing instability to access accommodation, improve wellbeing and gain independence.

You will work within a multidisciplinary team, build trusted relationships, and develop person-centred support plans that reflect each individual's strengths, goals and aspirations. The role emphasises flexible, community-based work, collaboration with local authorities and housing providers, and

Qualifications

• Experience in housing support, community services, or related fields is desirable.
• A person-centred approach with strong communication and collaboration skills.
• Understanding of strengths-based and trauma-informed approaches is beneficial.

Skills

Empathy

Relationship building

Communication

Trauma-informed

Safeguarding

Independence

Caseload management

Inclusion

Job description

Overview

Housing Support Worker

Croydon | Full Time | 37.5 Hours | Permanent

Every person deserves the opportunity to build a future with stability, hope and opportunity.

For people who do not currently have safe or stable accommodation, everyday life can bring significant challenges. Finding somewhere secure to live, accessing healthcare, rebuilding confidence, navigating services and creating positive opportunities for the future can feel overwhelming without the right support.

At Change Grow Live, we believe that everyone has the potential to make positive and lasting changes in their lives. We don't define people by their circumstances. Instead, we focus on strengths, resilience and the opportunities that help people move forward.

We're looking for a Housing Support Worker to join our Croydon team and support people experiencing housing instability to access accommodation, improve their wellbeing and build greater stability and independence.

If you're someone who believes in the power of relationships, takes a person-centred approach and wants to make a genuine difference every day, we'd love to hear from you.

Why this role matters

Housing challenges rarely exist in isolation.

People accessing our services may also be navigating physical health concerns, mental health needs, substance use, trauma, social isolation, financial hardship or other barriers that impact their ability to maintain safe and stable accommodation.

That's why holistic, person-centred support matters.

As a Housing Support Worker, you'll work alongside individuals to understand what matters most to them, helping them identify goals, build on their strengths and access the support they need to create positive change.

You'll provide compassionate, strengths-based support that helps people feel empowered, connected and in control of their future. Whether supporting someone to secure accommodation, access treatment, improve their wellbeing, develop independent living skills or reconnect with their community, you'll play an important role in helping people achieve sustainable and positive outcomes.

Because when people are given the support, opportunity and encouragement to thrive, meaningful change becomes possible.

The Opportunity

This is an opportunity to be part of a dedicated service that supports people facing complex housing challenges to achieve greater stability and independence.

Working across Croydon and within the wider community, you'll build trusted relationships with people who may not always feel able to engage with traditional services. You'll take the time to listen, understand and develop support plans that reflect each person's unique circumstances, strengths and aspirations.

You'll work flexibly and creatively, helping people navigate challenges while opening doors to new opportunities. Some days that may involve supporting someone to access accommodation, healthcare services or specialist support. Other days might focus on advocacy, wellbeing, benefits, tenancy sustainment, life skills development or helping someone reconnect with education, employment, training, family or community networks.

You'll work as part of a multidisciplinary team and collaborate with local authorities, housing providers, healthcare professionals, social care services, safeguarding teams and community partners to ensure people receive coordinated and effective support.

This is a role where you'll see the difference your work makes. Not only in outcomes, but in confidence gained, opportunities created and futures transformed.

The Details

Role: Women's Specialist Recovery Worker

Location: Croydon

Hours: Full time, 37.5 hours per week

Contract: Permanent

Allowance: Outer London Weighting

Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and any associated payments will be pro rata based on contracted hours.

Where applicable, London Weighting will be determined by your contractual service base.

Responsibilities

About You

We're interested in who you are as much as what you've done.

You may already have experience within housing support, community services, substance use services, mental health, social care, supported accommodation, tenancy sustainment or another environment supporting people with multiple and complex needs.

Most importantly, you'll be someone who can build trust, work collaboratively and see the potential in others.

You'll bring:

• A genuine passion for supporting people to achieve positive outcomes
• Experience building effective and meaningful relationships
• Strong communication and partnership-working skills
• An understanding of strengths-based and trauma-informed approaches
• The ability to engage people who may find services difficult to access
• Confidence working independently and managing a varied caseload
• An understanding of safeguarding, professional boundaries and risk management
• A commitment to inclusion, equality and person-centred support
• The ability to work proactively, creatively and solution-focused in a community-based setting

You don't need to meet every requirement to apply. If you're excited by this opportunity and believe your skills, lived experience or professional background could help you succeed, we'd encourage you to submit an application.

What You'll Receive in Return

At Change Grow Live, we're committed to creating an environment where people can do their best work, develop their careers and feel supported to thrive.

Our benefits include:

• 25 days annual leave plus bank holidays, rising to 30 days with service
• A paid weekly Wellness Hour
• Access to our Wellbeing Hub and Employee Assistance Programme
• Contributory pension scheme
• A wide range of employee benefits and discounts
• Learning, development and career progression opportunities
• Flexible and supportive working practices
• The opportunity to work alongside passionate colleagues who share your values

Most importantly, you'll join an organisation where your work has purpose and where the impact you make can genuinely change lives.

A Place Where Everyone Belongs

At Change Grow Live, we are committed to creating a culture where everyone feels valued, respected and able to be themselves.

We actively welcome applications from people of all backgrounds, identities and experiences, including those with lived experience. We know that diverse perspectives strengthen our teams, improve our services and help us better support the communities we serve.

Help People Build Greater Stability and Independence

If you're looking for a career where compassion, collaboration and purpose come together, we'd love to hear from you.

A note about using AI in your application

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

When applying, please focus on demonstrating how your skills, experience and values align with the requirements of the role. We recognise that experience can be gained through a variety of professional, voluntary and lived experience settings.

Direct applications only. We will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. Unfortunately, we are unable to support new visa applications or visa extensions for this position.

We reserve the right to close this vacancy early if we receive a high volume of applications, therefore early application is encouraged.

Salary Range (pro rata if part time)

CGL points 23 to 28 (£28,557.79 - £32,802.41)

ILW / OLW /Fringe

Outer London Weighting (£2,250.61)

Closing Date

27/9/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Damion Mulrain, | [e-mail]

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.