Housing Support Officer

Niyaa People Ltd; Nottingham; On-site; GBP 21,000 - 32,000; Full time

Job summary

Niyaa People Ltd is recruiting on behalf of a Nottingham housing association for an experienced Housing Support Officer on a 4-month ongoing contract. You will help residents maintain tenancies, access services and address housing issues.

You will manage a caseload, complete assessments, identify needs and develop support plans, while liaising with authorities and external agencies to provide a responsive housing support service.

Qualifications

• Previous Housing Support Officer or similar role.
• Experience supporting vulnerable residents.
• Knowledge of tenancy sustainment and housing-related support.
• Good safeguarding and referral processes.

Responsibilities

• Provide housing-related support to residents to help sustain their tenancies.
• Manage a caseload and complete regular support sessions and assessments.
• Identify residents' needs and agree appropriate support plans.
• Assist residents with tenancy responsibilities and housing-related issues.
• Support residents to access benefits and other services.
• Liaise with housing teams, local authorities and external agencies.
• Identify safeguarding concerns and follow appropriate procedures.
• Maintain accurate case notes and support records.
• Respond to resident concerns and emerging housing issues.
• Support residents with referrals, appointments and practical housing matters.
• Work collaboratively with colleagues to provide a responsive service.

Skills

Communication

Caseload management

Safeguarding

Interpersonal skills

Organisational skills

Tools

MS Office

Job description

We are recruiting on behalf of a housing association in Nottingham for an experienced Housing Support Officer to join their team on a 4-month ongoing contract.

As a Housing Support Officer, you will provide practical housing-related support to residents, helping them maintain their tenancies, address housing issues and access appropriate services.

Key Responsibilities:

• Provide housing-related support to residents to help sustain their tenancies.
• Manage a caseload and complete regular support sessions and assessments.
• Identify residents' needs and agree appropriate support plans.
• Assist residents with tenancy responsibilities and housing-related issues.
• Support residents to access benefits, welfare and other relevant services.
• Liaise with housing teams, local authorities and external support agencies.
• Identify safeguarding concerns and follow appropriate procedures.
• Maintain accurate case notes and support records.
• Respond to resident concerns and emerging housing issues.
• Support residents with referrals, appointments and practical housing matters.
• Work collaboratively with colleagues to provide a responsive support service.

About You:

• Previous experience as a Housing Support Officer, Housing Support Worker, Housing Officer or in a similar role.
• Experience supporting vulnerable residents.
• Knowledge of tenancy sustainment and housing-related support.
• Good understanding of safeguarding and referral processes.
• Experience working with external agencies and support services.
• Excellent communication and interpersonal skills.
• A patient, empathetic and professional approach.
• Strong organisational and caseload management skills.
• Good IT and administration skills.
• The ability to work independently and as part of a wider team.
• A background in social housing, supported housing, homelessness or tenancy sustainment would be advantageous.

Why Apply?

• 4-month ongoing contract, with potential for extension.
• Full-time, Monday-Friday working pattern.
• Opportunity to work within a housing association environment.
• Varied and rewarding caseload supporting residents to maintain their tenancies.
• Opportunity to develop further housing support and tenancy sustainment experience.

If you are an experienced Housing Support Officer with a background in social housing, supported accommodation or tenancy sustainment and are available for a full-time contract in Nottingham, we would be keen to hear from you.