Housing Officer

Ashfield District Council; Sutton-in-Ashfield; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Local Government Pension Scheme

30 days annual leave

Hybrid working

Job summary

Ashfield District Council is seeking an experienced Housing Officer to join the Housing Management Team. You will manage a local patch, handling tenancy and estate management, providing support to sustain tenancies and working with stakeholders.

The role involves visiting customers on estates, preparing legal documentation, and attending Court when needed. A capable communicator with strong IT skills is essential.

Qualifications

• Experience in social housing or similar sector.
• Up-to-date knowledge of housing practice and current issues.
• Experience liaising with a range of stakeholders (voluntary/statutory/partner agencies).
• Ability to remain calm under pressure and manage challenging situations.
• Experience working in a team and sharing targets.
• Excellent communication and IT skills; proficient in professional letter writing.

Responsibilities

• Manage a local patch of properties, providing tenancy and estate management support.
• Deal with tenancy sustainment and enforcement actions when necessary.
• Prepare legal documentation and attend Court as required.
• Visit customers on estates and build community relationships.
• Prioritise a diverse workload and respond to unplanned situations.

Skills

Communication skills

IT skills

Professional letter writing

Problem solving

Teamwork

Stakeholder liaison

Education

No specific degree stated

Tools

Microsoft Office

Job description

We are looking for an experienced Housing Officer to join our Housing Management Team, who provide an excellent tenancy and estate management service to our local community.

As a Housing Officer, you will manage a local patch of properties in the Ashfield district. You will deal with all aspects of tenancy and estate management including providing advice and support to sustain tenancies, working in partnership with stakeholders, and taking enforcement action when necessary.

The role involves mainly working out on our estates in the district, visiting customers in their own home, and establishing good relationships across the community. You will be responsible for managing a varied caseload, as well as the preparation of legal documentation and attendance at Court.

You must be organised and able to manage and prioritise a diverse workload with competing demands, be flexible to respond to unplanned situations and possess the problem-solving skills needed to deal with issues at pace and with accuracy.

The Ideal Candidate Must Have

• Experience of working in social housing (Council/Housing Association/Registered Social Housing Provider) in a similar role.
• Up-to-date knowledge of housing practice and current social housing issues.
• Experience of working with the public and liaising with a range of stakeholders (voluntary/statutory and partner agencies).
• The ability to remain calm under pressure and to manage challenging situations.
• Experience of working within a team and proactively work towards joint targets.
• Excellent communication skills at all levels, excellent IT Skills and be proficient in professional letter writing.

This is a challenging but rewarding role that gives you an opportunity to work with a great team and positively impact the local community.

In Addition, The Benefits Of The Role Also Include

• 30 days’ annual leave (rising to 35 after 5 years’ service) + bank holidays
• Access to the Local Government Pension Scheme
• Flexible hybrid working – patch/office/home

Please note that successful candidates will be expected to work from the office for a period of up to three months, enabling them to access continued support and guidance as they settle into the role.

Closing date: 6 September 2026

Interview date: 17 September 2026