Triage and Accommodation Officer

Bassetlaw District Council; Carlton in Lindrick; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Healthcare Cash Plan

Generous annual leave entitlement

Learning and development opportunities

Job summary

Bassetlaw District Council is seeking a dedicated Triage and Accommodation Officer in the Housing Solutions Team. You will be the first point of contact for residents needing housing assistance, offering guidance, information and practical support to those homeless or at risk of homelessness.

You will coordinate temporary accommodation placements and contribute to effective housing solutions across the district, while learning about housing legislation and statutory guidance in a supportive team

Qualifications

• Experience in housing, homelessness or tenancy services is welcome but not essential.
• Strong customer service and communication skills are essential.
• Ability to listen, gather information and identify solutions.

Responsibilities

• Provide initial assessments and advice to residents seeking housing assistance.
• Coordinate and manage temporary accommodation placements.
• Support residents facing homelessness to access housing solutions across the district.

Skills

Customer service

Communication skills

Problem solving

Organisational skills

Empathy

Equality and inclusion

Job description

Triage and Accommodation Officer

Housing Department

Salary Grade 4 £29,542 - £32,046 per annum
Full Time, 37 hours per week

Help people find solutions, stability and a place to call home.

Are you passionate about helping people and making a positive impact in your community? Do you enjoy solving problems, supporting others and delivering excellent customer service? If so, we'd love to hear from you.

Bassetlaw District Council is looking for a dedicated and compassionate Triage and Accommodation Officer to join our Housing Solutions Team. This is a rewarding opportunity to support residents facing homelessness or housing difficulties while helping to deliver effective housing solutions across the district.

About the Role

As the first point of contact for residents seeking housing assistance, you will play a crucial role in helping people access the support they need. You will provide advice, guidance and practical assistance to individuals and families who are homeless or at risk of homelessness, carrying out initial assessments in line with housing legislation and statutory guidance.

You will also help coordinate and manage temporary accommodation placements, ensuring that residents are supported appropriately while longer-term housing solutions are explored.

No two days are the same. This is an exciting and varied role that offers the opportunity to make a real difference to people's lives while developing valuable skills and experience within housing and homelessness services.

About You

We are looking for someone who is passionate about helping people, committed to delivering excellent customer service and eager to learn.

Whilst experience of housing, homelessness or tenancy services would be beneficial, it is not essential. We recognise that valuable skills and experience are gained in many different sectors and environments. If you have experience in customer service, health and social care, support services, benefits, advice work, public services, voluntary organisations or other people-focused roles, we would welcome your application.

Most importantly, you will have:

• A genuine desire to support people through challenging situations.
• Excellent communication and interpersonal skills.
• The ability to listen carefully, gather information and identify solutions.
• Strong organisational skills and the ability to manage competing priorities.
• A proactive, positive and resilient approach.
• A commitment to equality, diversity and inclusion.
• The ability to work sensitively and professionally with vulnerable individuals and families.

We are committed to investing in our people and will provide training, guidance and support to help you develop your knowledge of housing legislation, homelessness prevention and accommodation management. If you bring enthusiasm, compassion and a willingness to learn, we will support you to develop the specialist skills needed to succeed in this role.

No previous housing experience? Don't let that stop you applying. If you can demonstrate transferable skills, a strong customer focus and a commitment to learning, we'd love to hear from you.

Why Join Bassetlaw District Council?

At Bassetlaw District Council, our people are at the heart of everything we do. We are proud to be a forward-thinking organisation that values, develops and supports its employees.

In return, we offer an excellent benefits package including:

• Generous annual leave entitlement.
• Local Government Pension Scheme.
• Healthcare Cash Plan.
• Family-friendly policies.
• Access to a range of employee benefits.
• Learning and development opportunities.
• A supportive team environment where your contribution is valued.

This is a fantastic opportunity to build a rewarding career while making a positive difference to residents across the district.

Closing date: 11 October 2026

We reserve the right to close this vacancy early when we receive sufficient and suitable applications. Therefore, please ensure that you submit your CV as soon as possible so that you can be considered for this role.

Interview date: to be confirmed