Housing & Support Delivery Specialist

SOLO HOUSING (EAST ANGLIA); Cromer; In loco; GBP 25.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

On-Call Allowance: £20 per night / £

Health Cash Plan

6% Employer Pension Contribution

Life Assurance: 3x annual salary

Flexible Working: Hub | Home | Roam

Training & Development

Supportive Culture

Descrizione del lavoro

Solo Housing is seeking an experienced Housing & Support Delivery Officer in the Cromer area. The role combines housing management, tenancy sustainment and person-centred support to help customers maintain accommodation and progress towards independence.

You will manage a varied caseload, build professional relationships, deliver support plans, and work with the Property Services team to resolve issues and re-let properties promptly.

Competenze

• Experience delivering housing management within social housing.
• Experience supporting people with complex needs is desirable.
• Excellent interpersonal and communication skills.
• Ability to balance empathy with effective tenancy management.

Mansioni

• Deliver meaningful support planning and regular keywork sessions with customers.
• Support customers to maintain their tenancy and make positive changes.
• Help customers access services and engage with their community.
• Carry out sign-ups, visits and routine tenancy checks.
• Manage tenancy issues including rent arrears and service charges.
• Address anti-social behaviour and tenancy breaches.
• Undertake legal casework when required (debt recovery, eviction).
• Perform property inspections and liaise with Property Services.
• Minimise voids and re-let properties quickly.
• Maintain accurate records of contacts and plans.
• Champion Health & Safety and safeguarding.
• Work toward KPIs and commissioned outcomes.
• Build relationships with colleagues, commissioners and external stakeholders.
• Produce high-quality reports and maintain clear communication.
• Support wider team and participate in On-Call service.

Conoscenze

Housing management

Customer service

Communication

IT literacy

Driving licence

Formazione

Housing or Support qualification

Strumenti

Word

Excel

Outlook

PowerPoint

Teams

Descrizione del lavoro

Solo Housing is seeking an experienced Housing & Support Delivery Officer in the Cromer area. The role combines housing management, tenancy sustainment and person-centred support to help customers maintain accommodation and progress towards independence.

You will manage a varied caseload, build professional relationships, deliver support plans, and work with the Property Services team to resolve issues and re-let properties promptly.