Housing Support Coordinator

recoveryfocus; Tees Valley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme with employer contrib.

Life assurance (3× salary)

Birthday leave and extra days

Job summary

Waythrough is recruiting for a role in Darlington to work as part of a team delivering support packages, helping service users secure and maintain accommodation. You will manage assigned caseloads, complete risk and support assessments, and ensure safeguarding procedures are applied, with ongoing professional development.

The role requires NVQ Level 3 in Health & Social Care (or willingness to work towards it) and proficiency with Microsoft Office.

Qualifications

• NVQ Level 3 in Health & Social Care or willingness to work towards it.
• Proficient in Microsoft Office programmes.
• Knowledge of housing options and relevant legislation.

Responsibilities

• Deliver support packages to help service users secure and maintain accommodation.
• Manage a caseload as allocated by the Service manager and complete high quality risk and support assessments.
• Ensure safeguarding procedures are followed and participate in continuing professional development.

Skills

Microsoft Office

Education

NVQ Level 3 in Health & Social Care

Job description

Location: Unit 9, Houndgate, DarlingtonDL1 5RF

Working Hours: 37 hours

Contract Type: Permanent

Salary: £25,877.80 -£32,090

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About WaythroughWaythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your communityAre you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

About the Role

To work as part of a team to deliver support packages to help service users secure and maintain accommodation.

Manage a caseload as allocated by the Service manager and complete high quality and comprehensive risk and support asessments for each indivudual we support

Ensure that vulnerable people are protected through knowledge and application of Adult Safeguarding procedures, undertake continuing professional develpment including participating in performance reviews and attend trainin as and when required

What You'll Do

• Support clients to live independetly in their own accommodation and progress towards sustained independent living
• Manage a caseload of adults aged 25+ with house-related needs, providing person-centred support
• Complete comprehensive support and risk assessments ensuring these reflect individual needs
• Provide practical housing support, including referrals and signposting to relevant services to help people overcome barriers and maintain their accommodation.
• Participate in our drop-in service supporting adults 18+ with a range of housing related challenges
• Work collaboratively with other housing providers and local authorities.

To Succeed in This Role, You'll Need:

• NVQ Level 3 in Health & Social Care (or above or equivalent) or willing to work towards this in post.
• Proficient in Microsoft Office programmes
• Knowledge of housing options available and relevant legislation.

What We Offer

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

Closing Date: 2026-09-11