Housing Support Coordinator

CIH International Housing Group; Tees Valley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme

Life assurance

Enhanced sick pay

Birthday leave

Professional qualifications support

24/7 online GP access

Employee assistance programme

Cycle to Work

Discounts

Wellbeing initiatives

Job summary

Waythrough, a charity formed in 2024 by the merger of Humankind and Richmond Fellowship, supports around 125,000 people across nearly 200 services in England. We’re seeking a permanent Housing Support worker in Darlington to help service users secure and maintain accommodation, with safeguarding and ongoing professional development.

You will deliver risk and support assessments, manage a caseload, and work with local authorities to enable safe, independent living.

Qualifications

• NVQ Level 3 in Health & Social Care (or equivalent) or willingness to work towards it.
• Proficient in Microsoft Office programmes.
• Knowledge of housing options available and relevant legislation.

Responsibilities

• Support clients to live independently in their own accommodation and progress towards sustained independent living.
• Manage a caseload of adults 25+ with housing-related needs, providing person-centred support.
• Complete comprehensive support and risk assessments reflecting individual needs.
• Provide practical housing support, including referrals and signposting to relevant services.
• Participate in drop-in service supporting adults 18+ with housing challenges.
• Collaborate with other housing providers and local authorities.

Skills

NVQ Level 3

Microsoft Office

Housing options & legislation

Education

NVQ Level 3 in Health & Social Care

Tools

Microsoft Office

Job description

Location: Unit 9, Houndgate, DarlingtonDL1 5RF

Working Hours: 37 hours

Contract Type: Permanent

Salary: £25,877.80 -£32,090

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

About the Role

To work as part of a team to deliver support packages to help service users secure and maintain accommodation.

Manage a caseload as allocated by the Service manager and complete high quality and comprehensive risk and support asessments for each indivudual we support

Ensure that vulnerable people are protected through knowledge and application of Adult Safeguarding procedures, undertake continuing professional develpment including participating in performance reviews and attend trainin as and when required

What You'll Do

• Support clients to live independetly in their own accommodation and progress towards sustained independent living
• Manage a caseload of adults aged 25+ with house-related needs, providing person-centred support
• Complete comprehensive support and risk assessments ensuring these reflect individual needs
• Provide practical housing support, including referrals and signposting to relevant services to help people overcome barriers and maintain their accommodation.
• Participate in our drop-in service supporting adults 18+ with a range of housing related challenges
• Work collaboratively with other housing providers and local authorities.

To Succeed in This Role, You'll Need:

• NVQ Level 3 in Health & Social Care (or above or equivalent) or willing to work towards this in post.
• Proficient in Microsoft Office programmes
• Knowledge of housing options available and relevant legislation.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3x annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date: 2026-09-11