Housing Support Co-ordinator (Criminal Justice)

The Methodist Church in Britain; Tees Valley; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave 28–31 days rising after 3

Birthday day off

Pension with flexible contributions

Health and wellbeing support

Discount platform

Annual leave buy/sell

Job summary

The Methodist Church in Britain is seeking a Housing Support Co-ordinator for the Resettle North East service. The role supports people leaving custody with housing, through caseload management and tailored support plans, in both prison and community settings, with some home working.

National Security Vetting and Prison Clearance are required for successful applicants. The post involves collaborating with prisons, probation and local authorities to arrange releases and accommodation, plus

Qualifications

• Experience delivering one-to-one and group sessions.
• Experience motivating others to make positive changes.

Responsibilities

• Work with people in custody and in the community to overcome barriers such as housing instability, resettlement and homelessness.
• Manage own caseload, give clear advice and develop support plans to help people find and keep a home.
• Advise on housing, tenancy responsibilities and independent living.
• Assess individual needs, identify risks and safeguarding concerns early, and refer to specialist help.
• Work with prisons, probation, local authorities and partner agencies to plan releases and secure suitable accommodation.
• Run one-to-one sessions and group activities to build life skills and confidence.
• Keep accurate digital records and meet Ministry of Justice KPIs.

Skills

Session delivery

Motivation

Communication

De-escalation

Resilience

Caseload management

Digital systems

Microsoft apps

Support for complex needs

Job description

This Housing Support Co-ordinator post sits within the Resettle North East service, led by Thirteen and funded by the Ministry of Justice, on a fixed term to July 2027. The work centres on helping people leaving custody find and keep secure accommodation, through caseload management, support plans and housing advice. What sets it apart is the split between prison settings and community work, with some home working. Successful candidates must pass National Security Vetting and Prison Clearance.

What the job involves

• Work with people in custody and in the community to overcome barriers such as housing instability, resettlement and homelessness
• Manage own caseload, give clear advice and develop support plans to help people find and keep a home
• Advise on housing, tenancy responsibilities and independent living
• Assess individual needs, identify risks and safeguarding concerns early, and refer to specialist help
• Work with prisons, probation, local authorities and partner agencies to plan releases and secure suitable accommodation
• Run one-to-one sessions and group activities to build life skills and confidence
• Keep accurate digital records and meet Ministry of Justice KPIs

Experience

• Experience delivering one-to-one and group sessions
• Experience motivating others to make positive changes

Skills & knowledge

• Strong communication and relationship-building skills
• Ability to stay calm and de-escalate challenging behaviour
• A positive, resilient approach
• Confidence supporting people with complex needs, housing challenges or offending histories
• Everyday IT skills, including Microsoft apps and managing caseloads on digital systems

Checks & eligibility

• Full UK driving licence and access to a vehicle, with willingness to travel across the region
• National Security Vetting
• Prison Clearance

Nice to have

• Knowledge of the criminal justice system
• Knowledge of local housing options and support services

What’s offered

• Annual leave starting at 28 days, rising to 31 days after three years
• A day off for your birthday, plus bank holidays
• Pension with flexible contributions of up to 7% colleague and up to 10% employer
• Simply Health discounts and health and wellbeing support
• T'dar discount and reward platform
• Opportunities to buy and sell annual leave