Housing Support Co-ordinator (Criminal Justice)

The Methodist Church in Britain; North East; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Annual leave 28–31 days

Birthday leave

Pension up to 10%

Health discounts

T'dar platform

Opportunities to buy/sell annual leave

Job summary

The Methodist Church in Britain is seeking an Accommodation Support Worker for Resettle North East, a Ministry of Justice-funded service. The role blends community work with custodial settings and requires a full UK driving licence and access to a vehicle, plus vetting and prison clearance.

It supports people leaving custody with housing solutions and life skills. The post is fixed-term to July 2027, with duties spanning case management, group sessions, and collaboration with prisons, probation

Qualifications

• Experience delivering one-to-one and group sessions.
• Full UK driving licence and access to a vehicle.
• Vetting and prison clearance required.

Responsibilities

• Work with people in custody and in the community on housing stability and resettlement.
• Manage own caseload and develop support plans to help people find and keep a home.
• Advise on housing, tenancy responsibilities and independent living.
• Coordinate with prisons, probation and local authorities to plan releases and secure suitable accommodation.
• Run one-to-one and group sessions to build life skills and confidence.
• Keep accurate digital records and meet Ministry of Justice KPIs.

Skills

Session delivery

Communication skills

Relationship building

De-escalation

Motivating others

IT literacy

Tools

Microsoft Office

Digital caseload system

Job description

A fixed-term post to July 2027, internally titled Accommodation Support Worker, within Resettle North East, a Ministry of Justice-funded service led by Thirteen. The work centres on helping people leaving custody find secure housing, building independence through one-to-one and group sessions and planning releases with prisons, probation and local authorities. It blends community work with time in custodial settings and some home working, and needs a full UK driving licence with access to a vehicle. Vetting and prison clearance are required.

What the job involves

• Work with people in custody and in the community on barriers such as housing instability, resettlement and homelessness
• Manage own caseload, give clear advice and build support plans to help people find and keep a home
• Advise on housing, tenancy responsibilities and independent living
• Assess needs, spot risks and safeguarding concerns early and refer people to specialist help
• Work with prisons, probation, local authorities and partners to plan releases and secure suitable accommodation
• Run one-to-one and group sessions to build life skills and confidence
• Keep accurate digital records and meet Ministry of Justice KPIs

What’s required

Experience

• Experience delivering one-to-one and group sessions

Skills & knowledge

• Positive, resilient approach
• Confidence supporting people with complex needs, housing challenges or offending histories
• Strong communication and relationship-building skills
• Ability to stay calm and de-escalate challenging behaviour
• Ability to motivate others to make positive changes
• Competent with everyday IT, including Microsoft apps and digital caseload systems

Checks & eligibility

• Full UK driving licence
• National Security Vetting and prison clearance

Other

• Access to a vehicle and willingness to travel across the region

Nice to have

• Knowledge of the criminal justice system
• Knowledge of local housing options and support services

What’s offered

• Annual leave starting at 28 days, rising to 31 days after three years
• A day off for your birthday, plus bank holidays
• Pension with employer contributions of up to 10% and flexible colleague contributions of up to 7%
• Simply Health discounts and health and wellbeing support
• T'dar discount and reward platform
• Opportunities to buy and sell annual leave