Housing Support Assistant - Empowering Tenants

Riverside-12e5e24d; Gloucester; On-site; GBP 24,000 - 29,000; Full time

Job summary

Riverside is seeking a Support Assistant to help run a busy supported housing service at Newton House in Gloucester. You will contribute to safety and wellbeing, handle customer interactions, and support with tenancy matters, including room preparation for new occupants.

The role requires experience in customer-facing settings, sensitivity to vulnerable groups, and basic admin/IT skills. The team values dedication, reliability, and flexible hours to meet service needs.

Qualifications

• Experience in a customer-facing environment.
• Understanding of supporting vulnerable people.
• Basic administrative and IT skills with attention to detail.

Responsibilities

• Support day-to-day running of supported housing services while prioritising safety and wellbeing.
• Log incidents accurately and prepare rooms for new occupants.
• Assist with housing management tasks including income collection and tenancy support.
• Maintain clear records on digital systems and support safeguarding procedures.

Skills

Customer facing

Vulnerable people understanding

Administrative IT skills

Job description

Riverside is seeking a Support Assistant to help run a busy supported housing service at Newton House in Gloucester. You will contribute to safety and wellbeing, handle customer interactions, and support with tenancy matters, including room preparation for new occupants.

The role requires experience in customer-facing settings, sensitivity to vulnerable groups, and basic admin/IT skills. The team values dedication, reliability, and flexible hours to meet service needs.