Housing Support & Systems Advisor (Hybrid)

Worcester; Street; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Flexible and hybrid working

Learning and development opportunities

Generous annual leave

Local government pension scheme

Job summary

Worcester City Council is seeking two Customer and Systems Support Advisors to join the Housing & Homelessness Service. You will be the first point of contact for customers, providing advice and assistance by telephone, email and face‑to‑face appointments, and support applications to the Housing Register and homelessness services.

You will work with Housing Officers and partners to ensure customers receive the right support at the right time, maintain accurate records across housing systems, and

Qualifications

• Excellent customer service and communication skills.
• Ability to handle a wide variety of enquiries.
• Organised and accurate with ability to manage competing priorities.
• Strong IT skills and confidence using multiple systems.
• Able to work independently and as part of a team.
• Resilient and professional in challenging situations.
• Empathetic but assertive when supporting customers.
• Commitment to continuous improvement and high-quality services.

Responsibilities

• Provide advice and assistance via telephone, email and face-to-face appointments.
• Support applications to Housing Register, homelessness services, temporary accommodation, discretionary welfare assistance and other housing-related services.
• Maintain accurate records across housing systems.
• Work with Housing Officers and partners to ensure customers receive the right support at the right time.
• Contribute to service development, performance monitoring and administrative processes.

Skills

Customer service

Communication skills

IT skills

Organisation & multi-tasking

Teamwork

Tools

Housing systems

Job description

Worcester City Council is seeking two Customer and Systems Support Advisors to join the Housing & Homelessness Service. You will be the first point of contact for customers, providing advice and assistance by telephone, email and face‑to‑face appointments, and support applications to the Housing Register and homelessness services.

You will work with Housing Officers and partners to ensure customers receive the right support at the right time, maintain accurate records across housing systems, and