Housing Standards Systems Manager

South Norfolk and Broadland District Council; Norwich; On-site; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Free onsite parking

Employee discounts

Competitive holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk and Broadland District Council in Norwich seeks an experienced Housing Standards Systems Manager to lead the technical, systems and digital operations underpinning Housing Standards services.

This role combines systems ownership, data governance, performance analytics and digital service development with line management and operational oversight, ensuring compliance and continuous improvement for residents.

Qualifications

• Strong background in technical systems and digital service development.
• Experience leading transformation programmes to deliver benefits.
• Analytical skills to support service improvement and performance reporting.

Responsibilities

• Act as the systems owner and technical lead for Housing Standards and Warm Homes, including IDOX administration, system configuration and data structures.
• Lead data management, analytics and performance reporting to support decision-making.
• Drive digital transformation and service improvement through system development and change programmes.
• Provide operational and people management to a small team and oversee caseload support.
• Support financial and programme performance through robust data reporting and analysis.
• Lead FOI, DSAR and DELTA returns ensuring compliance and timely submission.
• Train staff and collaborate with internal teams and external partners to deliver streamlined digital services.

Job description

Location Horizon Business Centre, Broadland Business Park, Peachman Way, Norwich, NR7 0WF Application Deadline Sunday, September 27, 2026 Salary Band Band D £32,628 - £36,823 Hours 37 hours per week Contract Type Standard/Full Time Permanent Job Summary

We are seeking an experienced Housing Standards SystemsManager to lead the technical, systems and digital operational infrastructure that underpins the delivery of Housing Standards services.

Working as part of the Council’s early help approach, this role plays a critical function in ensuring that Housing Standards and Warm Homes services aredetailed, digitally enabled, compliant andperformance driven, supporting residents to live independently and thrive.

This role has a strongtechnicaland systems focus, combining systems ownership, data governance, performance analytics and digital service development with line management and operational oversight. You will act as the technical authority and systems lead for Housing Standards services, ensuring that systems,dataand workflows enable efficient service delivery, statutorycomplianceand continuous improvement.

Key Responsibilities

• Act as the systems owner and technical lead for Housing Standards and Warm Homes, including IDOX administration, system configuration, data structures, workflowsand continuous improvement.
• Lead data management,analyticsand performance reporting, deliveringhighqualityinsight,dashboardsand statutory returns to support operational,strategicand corporatedecisionmaking.
• Drive digital transformation and service improvement, leading system development, change programmes and implementation of new or enhanced digital solutions.
• Provide operational and people managementof a small team, ensuring systems and processes effectively support caseload management.
• Support financial and programme performance, including the Disabled Facilities Grant budget and countywide IHAT programme, through robust data reporting and analysis.
• Act as lead for FOI, DSAR and Government DELTA returns, ensuring compliance, dataaccuracyandtimelysubmission.
• Build organisational capability by training staff, leading system inductions and working collaboratively with internal teams and external partners to deliver streamlined,customer focuseddigital services.

About You

With a strong background in technical systems, together with knowledge and experience in system and process improvement techniques, you will haveexperience inleading transformation programmes to deliver improved benefits.

You will have sound knowledge of Housing Standards Legislation, together withpreviousmanagement or supervisory responsibility. You will be experienced infinancial managementofservices andpossessdemonstrable analytical skills to deliver service improvement.

Closing Date:

27th September 2026

Interview Date:

to be confirmed

Further Information

Job Profile Job Profile document

For further information about the role or our organisation, please don't hesitate to get in touch with the recruiting manager, or the PeopleTeam as follows:

Kevin Philcox/Laura Crosby - Housing Standards Senior Manager

Email: [e-mail] / [e-mail]

Tel: [phone]

People Team: [e-mail] Tel:[phone]

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

To hear why our employees think that working for us is so special, please visit our website .

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.

Organisation Information