Housing Standards Systems Lead: Digital Transformation & Analytics

South Norfolk and Broadland District Council; Norwich; On-site; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Free onsite parking

Employee discounts

Competitive holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk and Broadland District Council in Norwich seeks an experienced Housing Standards Systems Manager to lead the technical, systems and digital operations underpinning Housing Standards services.

This role combines systems ownership, data governance, performance analytics and digital service development with line management and operational oversight, ensuring compliance and continuous improvement for residents.

Qualifications

• Strong background in technical systems and digital service development.
• Experience leading transformation programmes to deliver benefits.
• Analytical skills to support service improvement and performance reporting.

Responsibilities

• Act as the systems owner and technical lead for Housing Standards and Warm Homes, including IDOX administration, system configuration and data structures.
• Lead data management, analytics and performance reporting to support decision-making.
• Drive digital transformation and service improvement through system development and change programmes.
• Provide operational and people management to a small team and oversee caseload support.
• Support financial and programme performance through robust data reporting and analysis.
• Lead FOI, DSAR and DELTA returns ensuring compliance and timely submission.
• Train staff and collaborate with internal teams and external partners to deliver streamlined digital services.

Job description

South Norfolk and Broadland District Council in Norwich seeks an experienced Housing Standards Systems Manager to lead the technical, systems and digital operations underpinning Housing Standards services.

This role combines systems ownership, data governance, performance analytics and digital service development with line management and operational oversight, ensuring compliance and continuous improvement for residents.