Scheme Manager (Non-residential)

Broadland Housing Group; Norwich; On-site; GBP 29,000 - 31,000; Full time

Job summary

Broadland Housing Association seeks a Scheme Manager (Non-residential) to cover our sheltered housing scheme in Hethersett, near Norwich. The role focuses on welfare, housing management and supporting residents to live independently, with a starting salary of £28,785 and progression to £30,622 per annum.

The post is full-time (37 hours per week) with a Monday-Thursday 8.00am-4.00pm and Friday 8.00am-3.30pm schedule, and will involve multi-agency collaboration to ensure residents' wellbeing and

Qualifications

• Minimum of 5 GCSEs including English & Maths; good numeracy and literacy.
• Strong knowledge of Health & Safety practices.
• Experience providing support (welfare/benefits) to tenants in social housing.
• Experience in a similar role is beneficial.
• Excellent partnership and multi-agency working skills.

Responsibilities

• Deliver welfare, support and housing management services to residents in sheltered housing to enable independent living.
• Assist tenants in claiming welfare benefits, maximise income and ensure rent is paid.
• Allocate and let empty homes within schemes.
• Work with professional/voluntary agencies to promote community.
• Occasional cover across other Sheltered Housing schemes in Norfolk and Suffolk.

Skills

GCSEs including English & Maths

Numeracy

Literacy

Welfare & benefits knowledge

Multi-agency working

Education

5 GCSEs (including English & Maths) or equivalent

Job description

Ref 29196 Department Local Delivery Location Norwich Employment type Full-time Salary Starting salary at £28,785, with progression opportunities to £30,622 per annum Closing date 27/08/2026 Description

Scheme Manager (Non-residential)

Norwich

Starting salary at £28,785, with future progression opportunities to £30,622 per annum

Full Time, 37 hours per week (Monday to Thursday 8.00am to 4.00pm and Friday, 8.00am – 3.30pm)

Permanent

About the Role

We have an exciting opportunity for a Scheme Manager covering our Sheltered Housing Scheme in Hethersett. We are looking for an enthusiastic and motivated individual to provide support to our residents to enable them to live as independently as possible. The role involves:

• Responsibility for delivering welfare, support and housing management services to residents living within sheltered housing schemes to enable them to live as independently as possible.
• Assisting tenants in claiming relevant welfare benefits, maximising their income and ensuring rent is paid through appropriate methods
• Allocating and letting of empty homes within the schemes
• Working with professional and voluntary agencies to encourage good neighbourhood relations and promote a sense of community
• Occasional cover required across our other Sheltered Housing schemes across Norfolk and Suffolk.

For full details, please see the Job Description.

About You

The role is extremely customer focussed and partnership working will often be required in order to meet the customer’s needs. Experience of multi-agency working and a good knowledge of local services is desirable.

The successful candidate will need a minimum of 5 GCSEs (including English & Maths) or equivalent, good numeracy and literacy skills; a strong knowledge of Health & Safety practices and experience of providing support (including welfare and benefits) relevant to Tenants in Social Housing. Experience in a similar role is beneficial.

All staff and volunteers working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours.

About Us

Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.

As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Hethersett, Norwich)

We offer staff many great benefits such as:

• Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
• Generous contributory pension scheme.
• Access to an Employee Assistance Programme to support you when you need it.
• Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
• Lots of training opportunities.
• And many more – Please see our benefits document available on our website!

Closing date

Midnight on Thursday, 27 August 2026