Housing & Benefits Advisors (full and part-time) – Full Time –

Catering; Norwich; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Flexible working hours

Free onsite parking

Local Government Pension Scheme

Job summary

Catering in Norwich is hiring a Housing & Benefit Advisor to support residents in temporary accommodation or at risk of tenancy loss. You will manage a caseload, provide tailored guidance on tenancy obligations, payments, and rights, and work with Housing Management, Benefits, and Income teams to secure sustainable outcomes.

The role requires strong decision-making, risk awareness, and knowledge of housing legislation.

Qualifications

• Experience advising adults and families in housing or welfare services.
• Knowledge of housing legislation and tenancy management.
• Ability to assess risk and make decisions under pressure.

Responsibilities

• Provide tailored support to residents in temporary accommodation or at risk of losing tenancy.
• Manage a caseload and work with multiple teams to sustain tenancies.
• Explain responsibilities to residents and support timely payments.

Job description

**1 x full-time role; 1 x 30 hours per week **please state on your application form which role you are applying for

**Part-time salary will be pro rata based on hours

Our dedicated Housing Team have a strong track record of helping customers and partners prevent homelessness across our districts, and we are now looking for a full time Housing & Benefit Advisor to make a real difference.

In this role you will provide provide tailored support to individuals and families in temporary accommodation (TA) or at risk of losing their tenancies. The postholder will hold a caseload and work with those households in order to support them sustain their tenancy and obtain suitable positive solutions to their homelessness.

This role requires strong decision-making, risk awareness, and a solid understanding of housing legislation and tenancies in order to support vulnerable households whilst also protecting revenue streams.

You will ensure that residents fully understand their responsibilities to adhere to their licence conditions, pay their accommodation charges and the consequences of non-payment and non-compliance.

The work undertaken by the postholder directly influences and impacts the effectiveness and workload of multiple teams to include Housing Management, Income Officers, Move On Officers, Benefits, Revenues, Early Help, Finance, Legal Services, Safeguarding, Customers Services and many external support agencies.

This role operates in demanding and sometimes challenging conditions, including regular visits to TA properties which demand adherence to lone working protocols. It requires working to tight deadlines with high workloads and can be emotionally challenging particularly when working with complex and vulnerable residents and requires resilience and self-awareness from the post holder.

What We're Looking For

We're seeking a proactive and well-organised individual who can build effective relationships with residents, colleagues and stakeholders and who is confident working in partnership with a range of stakeholders. This is a dynamic, fast-paced role that requires flexibility, adaptability, and the ability to navigate complex situations while delivering effective solutions.

Closing Date: 06/09/2026

Interview Date: week commencing 14/09/2026

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.

Salary: £28415 - £31853/annum

Job Type: Permanent

Location: Norwich, Norfolk