Housing Standards Liaison – Private Rentals (Hybrid)

Westfield Secondary School; Sheffield; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible working hours

26–31 days annual leave

Job summary

Sheffield City Council is seeking a candidate for the Liaison Team in the Private Housing Standards service. The role involves handling enquiries and maintaining case records to support regulatory services, with a focus on improving conditions in private rented housing in Sheffield.

The position offers a mix of office-based work with home working and flexible hours, 26 days annual leave (rising to 31 after 5 years) plus bank holidays.

Qualifications

• Experience of managing an incoming workload.
• Ability to problem solve via email and on the phone.
• Keen attention to detail.
• Basic understanding of issues relating to housing in the private sector.

Responsibilities

• Discuss repair issues with tenants via telephone and email, and make referrals to housing inspectors.
• Triaging repair issues with landlords and property managers.
• Processing applications for housing licensing schemes and council-led initiatives.
• Maintaining accurate customer and case records.
• Researching information using HM Land Registry and Companies House.
• Managing information in line with policies, procedures and legislation, including data protection and FOI requirements.
• General admin duties.

Skills

Customer service

Phone handling

Data protection

Attention to detail

Tools

HM Land Registry

Companies House

Job description

Sheffield City Council is seeking a candidate for the Liaison Team in the Private Housing Standards service. The role involves handling enquiries and maintaining case records to support regulatory services, with a focus on improving conditions in private rented housing in Sheffield.

The position offers a mix of office-based work with home working and flexible hours, 26 days annual leave (rising to 31 after 5 years) plus bank holidays.