Housing Casework Specialist (Prevention & Support)

Beighton; Sheffield; On-site; GBP 25,000 - 32,000; Full time

Job summary

Sheffield City Council is recruiting Casework Officers to join its Homelessness and Supported Housing Service in Sheffield. You will provide high-quality housing advice and casework to residents who are homeless or at risk, with a clear focus on prevention and sustainable housing solutions.

You will work across Housing Advice Service and Homelessness and Rehousing teams, handling a caseload, strengthening partnerships, and promoting timely housing outcomes.

Qualifications

• Experience of working with people in sensitive or challenging situations.
• The ability to manage a caseload and make sound decisions.
• Strong communication skills and the ability to adapt your approach.
• Confidence working at pace and managing competing demands.
• A commitment to inclusive, customer-focused services.

Responsibilities

• Work with customers with a wide range of housing needs, from one-off advice to managing a caseload
• Carry out homelessness assessments and make decisions in line with legislation
• Provide practical advice and tailored housing solutions
• Identify barriers early, including affordability, tenancy history, and support needs
• Support access to suitable accommodation and wider support services
• Work proactively to prevent crisis and promote long-term housing stability
• Work with landlords to increase private rented housing options and match customers to suitable properties, ensuring a smooth move into settled accommodation
• Maintain accurate records and meet statutory timescales

Skills

Empathy

Resilience

Communication skills

Caseload management

Adaptability

Customer-focused service

Diversity & inclusion

Job description

Sheffield City Council is recruiting Casework Officers to join its Homelessness and Supported Housing Service in Sheffield. You will provide high-quality housing advice and casework to residents who are homeless or at risk, with a clear focus on prevention and sustainable housing solutions.

You will work across Housing Advice Service and Homelessness and Rehousing teams, handling a caseload, strengthening partnerships, and promoting timely housing outcomes.