Housing Stability Officer – Refugee Resettlement

West Sussex County Council; Chichester; On-site; GBP 41,000 - 44,000; Full time

Job summary

West Sussex County Council is seeking a Tenancy Sustainment Officer to join the Refugee, Resettlement and Migration Service in Chichester. The role involves one‑to‑one support, affordability assessments and guidance to help households establish and sustain tenancies across countywide housing options.

You will work with housing providers, landlords and external partners, delivering information sessions and coordinating with teams to secure positive housing outcomes for refugee families.

Qualifications

• Experience of working in partnerships with housing providers and external agencies.
• Ability to lead multi‑agency meetings and plans.
• Strong influencing, negotiating and advocacy skills.
• Proactive, adaptable and able to respond to changing circumstances.
• Ability to stay up to date with changes in housing legislation and policy.

Responsibilities

• Engage with local housing providers to build relationships and identify support options.
• Educate Housing Options staff to raise awareness of client needs and proactive care referrals.
• Identify housing options across social, voluntary and private sectors and coordinate use of them.
• Support workers with clients under Sec 21 National Assistance Act 1948 to secure housing solutions.
• Negotiate with landlords and coordinate with internal teams to plan services.
• Provide briefs to Teams and housing partners to facilitate property acquisition.
• Inform teams on when to alert health or social care colleagues about at‑risk clients.

Skills

Partnerships with housing providers

Multi‑agency meeting leadership

Influencing & advocacy skills

Proactive and adaptable

Updated knowledge of housing policy

Analytical thinking

Job description

West Sussex County Council is seeking a Tenancy Sustainment Officer to join the Refugee, Resettlement and Migration Service in Chichester. The role involves one‑to‑one support, affordability assessments and guidance to help households establish and sustain tenancies across countywide housing options.

You will work with housing providers, landlords and external partners, delivering information sessions and coordinating with teams to secure positive housing outcomes for refugee families.