Tenancy Sustainment Specialist – Refugee Resettlement

West Sussex County Council; Crawley; On-site; GBP 41,000 - 44,000; Full time

Job summary

West Sussex County Council is seeking a Tenancy Sustainment Officer to join the Refugee, Resettlement and Migration Service (RRMS) in Chichester. You will work with housing providers and partners to help households establish and maintain tenancies, including affordability assessments and budgeting support.

The role involves advising on tenancy issues, coordinating with landlords, and delivering information sessions.

Qualifications

• Degree or equivalent in a relevant field or experience.
• Desirable professional housing or social care qualification.
• Extensive knowledge of housing or social care legislation and practice.
• Experience delivering customer-focused services to clients.

Responsibilities

• Engage with housing providers and partners to support tenancy sustainment.
• Educate housing options staff to identify clients for bespoke support.
• Identify and present available housing options across sectors.
• Support workers with clients under Sec 21 National Assistance Act 1948.
• Negotiate with landlords when complex housing issues arise.
• Liaise with internal teams to plan services meeting local needs.
• Provide briefings to teams and partners on housing matters.
• Ensure timely alerts to health or social care on vulnerable clients.

Skills

Partnerships

Multi-agency coordination

Negotiation skills

Analytical thinking

Creative problem solving

Policy knowledge

Education

Degree level qualification

Professional housing or social care qualification

Job description

West Sussex County Council is seeking a Tenancy Sustainment Officer to join the Refugee, Resettlement and Migration Service (RRMS) in Chichester. You will work with housing providers and partners to help households establish and maintain tenancies, including affordability assessments and budgeting support.

The role involves advising on tenancy issues, coordinating with landlords, and delivering information sessions.