Refugee Housing Options Officer — Hybrid

Somerset County Council; Taunton; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

28 days annual leave

LGPS pension

Flexible and hybrid working

Health and wellbeing support

Paid volunteering opportunities

Job summary

Somerset County Council is seeking a Housing Options Officer to support refugees and other displaced people in securing suitable accommodation. You will assess housing needs, work with landlords and partners, and provide practical advice to prevent homelessness while addressing wider challenges such as finances and wellbeing.

The role offers flexible, hybrid working arrangements, a 37-hour week, and a fixed-term contract until 31 March 2028. Closing date 8 November 2026.

Qualifications

• Experience supporting people in housing or homelessness or related casework.
• Strong communication and relationship-building with residents and partners.
• Ability to assess complex situations and make practical housing decisions.
• Experience managing competing priorities and deadlines in a fast-paced environment.
• Knowledge of housing or related legislation, or willingness to learn quickly.

Responsibilities

• Help residents explore options and develop practical plans to secure or retain housing.
• Collaborate with landlords and support agencies to prevent homelessness.
• Make informed decisions on housing applications and provide timely support.
• Connect residents with services addressing finances, wellbeing or safety needs.
• Identify sustainable long-term housing solutions for individuals and families.

Skills

Housing support

Casework

Communication

Teamwork

Decision making

Job description

Somerset County Council is seeking a Housing Options Officer to support refugees and other displaced people in securing suitable accommodation. You will assess housing needs, work with landlords and partners, and provide practical advice to prevent homelessness while addressing wider challenges such as finances and wellbeing.

The role offers flexible, hybrid working arrangements, a 37-hour week, and a fixed-term contract until 31 March 2028. Closing date 8 November 2026.