Administration Support Officer

West Sussex County Council; Chichester; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Laptop supplied

Generous annual leave and buy‑back

West Sussex Choices discounts

Job summary

West Sussex County Council is seeking an Administration Support Officer to join the Refugee, Resettlement and Migration team, based in Chichester with hybrid working. The role supports information management, referrals, and property-related documentation, providing compassionate, detailed administrative service.

The post focuses on accurate record-keeping, stakeholder communications, and ensuring timely delivery of resettlement services with a strong customer-service orientation.

Qualifications

• HND/HNC or equivalent practical experience.
• Experience with project-support activities is advantageous.
• Ability to work in a changing environment and support projects.

Responsibilities

• Provide administrative support to Refugee, Resettlement and Migration Service.
• Maintain accurate records and update case management systems.
• Coordinate communications with partners, landlords and authorities.
• Support delivery of accommodation and resettlement tasks.

Skills

Advanced analytical

Plan and organise

Communication skills

Problem solving

IT skills (Word, PowerPoint, Excel)

Literacy and numeracy

Team player

Education

HNC/HND or equivalent

Tools

Microsoft Word

PowerPoint

Excel

Job description

We are seeking an Administration Support Officer to serve as a key member of the Refugee, Resettlement, and Migration service, based within the Property Team.

About the role

The Administrative Support Officer plays a key role in supporting the effective delivery of refugee migration and resettlement programmes, as well as providing administrative support to the property team. The post holder is responsible for maintaining accurate records, coordinating communications, processing referrals, arranging property-related documentation, and updating case management systems.

Working closely with colleagues, landlords, contractors, partner agencies, local authorities, and families and individuals, the role helps ensure that suitable accommodation is prepared and maintained for refugee households and that resettlement services are delivered efficiently and effectively. The role requires excellent organisational skills, attention to detail, strong customer service skills, and a compassionate approach.

Salary: £25,614 to £26,016 per annum

Contract Type: Permanent

Working Pattern: Full-time (37 hours per week)

Location: Your base location will be Chichester with Hybrid working available with a minimum of 2 days in office per week (further details will be discussed at interview stage)

Day to Day Role

Our work in Refugee, Resettlement and Migration Service and any given day can often feel quite different from the next!

This is a varied role and will include making and receiving telephone calls, undertaking desk-based research, recording details of research in record keeping systems such as excel spreadsheets and practical tasks such as making up information packs.

You will also provide routine administrative support within and across the service, and be responsible for the effective and efficient provision of a direct / indirect administrative service to clients, undertaking a range of tasks as directed.

Required Qualifications and Skills:

Please refer to the job description for the full list of key skills in your covering letter and detail how you demonstrate the skills/knowledge in your career to date, as this is how we shortlist our roles.

Key Skills: (These will be used as the shortlisting criteria)

• Advanced analytical skills in order to interpret and manipulate varied and complex project information.
• Ability to organise, plan and meet set targets e.g. for provision of urgent reports required by customer, or to manage progress against plans to achieve successful outcomes.
• Developed communication and interpersonal skills in order to interact effectively with a range of high-level clients/stakeholders and create and maintain effective working relationship and provide coaching to colleagues on process or documentation.
• Strong problem-solving skills with the ability to anticipate problems and resolve issues independently, planning solutions and making sound pragmatic decisions.
• Advanced IT skills in Microsoft Word, PowerPoint, Excel and other web-based applications, for word processing, analysis and research of data, creating electronic presentations.
• Excellent literacy and numeracy skills in order to carry out financial analysis and reporting.

Qualifications and/or experience:

• HNC/HND in an appropriate area or equivalent practical experience/range of knowledge.
• Relevant knowledge of project management processes, procedures and policies associated with working within a demanding service.
• Demonstrable experience of working as a competent member of a project team, ideally in a project support role or equivalent, whilst confident to implement projects independently.
• Ability to work in a rapidly changing environment and within project management systems/practices, and to provide effective support.
• Experience of project planning and implementation. Planning and implementing more than one project or project work stream at any given time.

Key responsibilities for more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the

Job Description

Rewards and Benefits

We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

• A laptop and mobile will be supplied if applicable to your role. You will benefit from generous annual leave, plus the opportunity to buy additional leave and an excellent
• A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.

Further Information

The reference number for this role is 361.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, enhanced Disclosure and Barring Service (DBS) check, satisfactory references, and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.