Housing Solutions Visiting Officer: Choice Based Lettings

WMJobs; Nuneaton; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Flexible working

Local Government Pension Scheme

Generous holiday allowance

Childcare vouchers

Job summary

Nuneaton and Bedworth Borough Council is recruiting a Choice Based Lettings Visiting Officer to join the Housing Solutions Team on a permanent, full-time basis (37 hours per week). You will carry out home visits to assess housing need, manage the housing register, and help allocate homes in line with the Allocations Policy.

The role requires experience in housing or public sector, strong communication skills, ability to prioritise, and a full UK driving license with access to a vehicle.

Qualifications

• NVQ Level 2 qualification or equivalent.
• Experience in housing, customer service or public sector.
• Experience carrying out home visits and assessing customer needs.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Ability to manage a varied workload, prioritise tasks and make informed decisions.
• Strong organisational, investigative and problem-solving skills.
• Experience of working with vulnerable customers and handling sensitive situations with empathy and professionalism.
• Full UK driving licence and access to a vehicle for business use.

Responsibilities

• Carry out home visits to verify applicants' housing circumstances and needs.
• Assess eligibility for the housing register in line with the Allocations Policy.
• Support management of the housing register and fair allocation of homes.
• Provide high-quality, customer-focused housing advice and assistance.
• Work with applicants, landlords and partner agencies to secure suitable housing.

Skills

Experience in housing

Experience in customer service

Public sector experience

Home visits

Communications

Workload management

Organisational skills

Empathy with vulnerable customers

Full UK driving licence

Vehicle for business use

Education

NVQ Level 2 or equivalent

Job description

Nuneaton and Bedworth Borough Council is recruiting a Choice Based Lettings Visiting Officer to join the Housing Solutions Team on a permanent, full-time basis (37 hours per week). You will carry out home visits to assess housing need, manage the housing register, and help allocate homes in line with the Allocations Policy.

The role requires experience in housing or public sector, strong communication skills, ability to prioritise, and a full UK driving license with access to a vehicle.