Housing Choices Advisor

North West Leicestershire District Council; Coalville; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Flexible working

34 days holiday

LGPS pension 22%

Training and development

Employee benefits

Job summary

North West Leicestershire District Council is seeking a Housing Choices Advisor on a fixed-term contract (12 months) to prevent homelessness by delivering first-line housing advice, initial needs assessments, and ensuring access to necessary support. The role may involve home visits and office work with flexible hybrid arrangements.

The ideal candidate will understand housing options, including the Choice Based Lettings scheme, and demonstrate empathy, fairness, and impartiality in dealings with

Qualifications

• Experience in housing options and homelessness legislation.
• Ability to listen carefully and treat customers fairly.
• Full driving license desirable.

Responsibilities

• Provide first-line support to those seeking housing advice and undertake initial assessments to identify needs.
• Help customers access the necessary housing support and services.
• Carry out home visits to investigate homeless cases and support private rented sector placements.

Skills

Empathy

Customer service

Communication

Job description

Housing Choices Advisor – FIXED TERM CONTRACT 12 months

North West Leicestershire District Council is a busy council, working across our communities to help people and businesses thrive. We’re looking for a dedicated and enthusiastic team player to join our Housing Strategy and Systems Team. About the role Our Housing Choices Advisor will prevent homelessness by providing first line support to those seeking advice, undertaking initial assessments to identify customer needs and ensuring that our customers can access the necessary support to address their housing needs. The job offers flexible working from home and the office which may involve carrying out home visits to aid investigation of homeless cases and carrying out settling in visits to those placed in the private rented sector. Our ideal candidate You will have an understanding of the range of housing options that are available to our customers, including the operation of the Choice Based Lettings scheme. You will have knowledge of relevant housing and homelessness legislation, but more important is your ability to listen carefully and treat customers fairly and with empathy. We pride ourselves on providing a quality and customer sensitive service and it is essential that you can demonstrate impartiality and consistency in dealing with customers. A full driving license is desirable.

• 36.25 hrs per week with a starting annual salary start at £28,598 (Pay award pending)
• Agile working scheme with a combination of home and office working
• 34 days holiday (including bank holidays) increasing to 38 days after 5 years (full time equivalent)
• Attractive Local Government Pension Scheme with at least 22% employer’s contribution
• Employee benefits programme’ including payback on medical, dental and optical expenses
• Continued training and development opportunities

Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.

We welcome applications from all sections of the community.

This is an exciting time of change at NWLDC as we progress devolution and local government reorganisation (LGR).

Closing Date: 2nd September