Choice Based Lettings Visiting Officer

WMJobs; Nuneaton; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Flexible working

Local Government Pension Scheme

Generous holiday allowance

Childcare vouchers

Job summary

Nuneaton and Bedworth Borough Council is recruiting a Choice Based Lettings Visiting Officer to join the Housing Solutions Team on a permanent, full-time basis (37 hours per week). You will carry out home visits to assess housing need, manage the housing register, and help allocate homes in line with the Allocations Policy.

The role requires experience in housing or public sector, strong communication skills, ability to prioritise, and a full UK driving license with access to a vehicle.

Qualifications

• NVQ Level 2 qualification or equivalent.
• Experience in housing, customer service or public sector.
• Experience carrying out home visits and assessing customer needs.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Ability to manage a varied workload, prioritise tasks and make informed decisions.
• Strong organisational, investigative and problem-solving skills.
• Experience of working with vulnerable customers and handling sensitive situations with empathy and professionalism.
• Full UK driving licence and access to a vehicle for business use.

Responsibilities

• Carry out home visits to verify applicants' housing circumstances and needs.
• Assess eligibility for the housing register in line with the Allocations Policy.
• Support management of the housing register and fair allocation of homes.
• Provide high-quality, customer-focused housing advice and assistance.
• Work with applicants, landlords and partner agencies to secure suitable housing.

Skills

Experience in housing

Experience in customer service

Public sector experience

Home visits

Communications

Workload management

Organisational skills

Empathy with vulnerable customers

Full UK driving licence

Vehicle for business use

Education

NVQ Level 2 or equivalent

Job description

• An NVQ Level 2 qualification, or an equivalent relevant qualification.

Nuneaton & Bedworth Borough Council, Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.

We are currently recruiting for a Choice Based Lettings Visiting Officer to join our Housing Solutions Team. This is a permanent, full-time position (37 hours per week).

As a Choice Based Lettings Visiting Officer, you will play a key role in helping residents access suitable housing. You will carry out home visits to assess and verify housing need, support the management of the housing register, and assist in the fair allocation of homes in line with the Council's Allocations Policy. Working closely with applicants, colleagues, landlords and partner agencies, you will deliver a high-quality, customer-focused service and provide advice and support to those seeking housing assistance.

We are looking for a motivated and customer-focused individual with excellent interpersonal skills, experience of conducting home visits, and a passion for helping people access suitable housing. You will be confident working independently, making informed decisions, and building positive relationships with customers, colleagues, landlords, and partner organisations.

In this role, you will be responsible for delivering an effective, efficient and sensitive Choice Based Lettings service, helping residents access suitable housing and supporting them through the allocations process.

You will undertake home visits to verify applicants' housing circumstances, assess housing and support needs, and determine eligibility for the housing register in accordance with the Council's Allocations Policy.

This is a busy and rewarding role within our Housing Solutions Team, working with some of the most vulnerable people in our communities. We are looking for someone who is customer-focused, resilient, and committed to making a positive difference.

If you are ready for a new challenge and want to play a key role in helping residents meet their housing needs, we would encourage you to review the Job Description to find out more.

To be successful in this role, you will have:

• Experience working in a housing, customer service or public sector environment.
• Experience carrying out home visits and assessing customer needs.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• The ability to manage a varied workload, prioritise tasks and make informed decisions.
• Strong organisational, investigative and problem-solving skills.
• Experience of working with vulnerable customers and handling sensitive situations with empathy and professionalism.
• A full UK driving licence and access to a vehicle for business use.
• An NVQ Level 2 qualification, or an equivalent relevant qualification.

This is an excellent opportunity for someone who enjoys working directly with people, thrives on solving problems, and wants to make a real difference to the lives of local residents.

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance and childcare vouchers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Any communication with you will be via email, so please check your email, including spam/junk folders, and WMJobs account on a regular basis after submitting your application.

For informal queries please contact Yvonne Lake

Email - [e-mail]

Telephone - 02476 376419