Housing Solutions Team Leader

Yolk Recruitment; Haverfordwest; Híbrido; GBP 34.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid/flexible working

Temporary contract until 31 March 2027

Descripción de la vacante

ateb is recruiting an experienced housing professional to lead a Housing Solutions team. You will manage Housing Coordinators, drive high-quality service, and lead on ASB cases, including court proceedings where needed.

You’ll set objectives, monitor performance, and ensure tenancy management is effective while safeguarding customers and supporting team development.

Formación

• Experience in social housing or a related housing environment.
• Experience managing ASB cases, including complex cases and court proceedings.
• Experience leading, supervising or managing a team.
• Understanding of tenancy and community management.
• Experience managing risk and resolving problems.
• Strong organisational and project management skills.
• Ability to coach, challenge and support colleagues to deliver great customer outcomes.
• Excellent communication skills and confidence to work with customers and partners.
• Flexible, practical approach to changing business needs.

Responsabilidades

• Lead, motivate and support a team of Housing Coordinators.
• Set clear objectives, monitor performance and provide feedback.
• Oversee housing and tenancy management activity and ensure effective case handling.
• Take responsibility for high and medium-level ASB cases and provide expert support.
• Support the team with customer concerns, safeguarding and complex issues.
• Help customers access advice and support to sustain tenancies.
• Use data and feedback to identify service improvements.
• Contribute to projects and process improvements for better outcomes.
• Ensure the team operates within legislation, policies and regulatory requirements.
• Build strong relationships with customers, colleagues and external partners.

Conocimientos

Housing knowledge

Team leadership

ASB case management

Communication

Project management

Coaching

Educación

CIH Level 5

Descripción del empleo

The Opportunity

Yolk Recruitment have partnered with ateb to recruit an experienced housing professional to take a lead role within their Housing Solutions team, supporting customers and leading a team of Housing Coordinators to deliver effective housing and tenancy services.

About the role

As Housing Solutions Team Leader, you'll lead and support a team of Housing Coordinators, ensuring customers receive a high-quality, responsive service and that the team delivers the right outcomes.

A key part of the role will be taking the lead on ASB cases, including managing complex and higher-risk cases, providing advice and guidance to the team and taking appropriate action to resolve issues. You'll also be expected to attend court proceedings where required.

You’ll also:

• Lead, motivate and support a team of Housing Coordinators.
• Set clear objectives, monitor performance and provide effective feedback and support.
• Oversee housing and tenancy management activity, ensuring cases are managed effectively.
• Take responsibility for high and medium-level ASB cases and provide expert support to colleagues.
• Support the team in dealing with customer concerns, complaints, safeguarding and other complex issues.
• Help customers access appropriate advice and support to sustain their tenancies.
• Use data, insight and customer feedback to identify opportunities for service improvement.
• Contribute to projects and process improvements that enhance customer outcomes.
• Ensure the team operates within relevant legislation, policies and regulatory requirements.
• Build positive relationships with customers, colleagues and external partners.

About you

We're looking for an experienced housing professional who can bring both strong housing knowledge and confident people leadership.

You'll ideally have:

• Experience working within social housing or a closely related housing environment.
• Strong experience of managing ASB cases, ideally including complex cases and court proceedings.
• Experience of leading, supervising or managing a team.
• A good understanding of tenancy and community management.
• Experience of managing risk, resolving problems and making sound professional decisions.
• Strong organisational and project management skills.
• The ability to coach, challenge and support colleagues to deliver great customer outcomes.
• Excellent communication skills and the confidence to work with customers, colleagues and external agencies.
• A flexible, practical approach and the ability to respond to changing business needs.

A housing qualification such as CIH Level 5 or equivalent would be advantageous, although ateb is open to considering equivalent experience, qualifications and transferable skills.

Why join ateb?

This is a role where you'll have the opportunity to make a genuine difference - both to the customers you support and to the team you lead.

ateb's purpose is focused on creating better living solutions, with a clear emphasis on customer outcomes, service improvement and empowerment.

The role also offers:

• A temporary contract until 31st March 2027
• 37 hours per week
• Hybrid/flexible working
• An opportunity to lead a customer-focused housing team