Housing Solutions Team Lead - ASB Specialist

Yolk Recruitment Ltd; Milford Haven; Híbrido; GBP 38.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid/flexible working

Descripción de la vacante

ateb is seeking an experienced Housing Solutions Team Leader to lead a team of Housing Coordinators, delivering a high-quality, responsive tenancy service.

You will take the lead on ASB cases, including complex matters, advise the team, attend court when required and drive service improvements.

This hybrid role offers 37 hours per week, a temporary contract until 31 March 2027, and opportunities to develop strong partnership with customers and external agencies.

Formación

• Experience working within social housing or a related housing environment.
• Strong experience managing ASB cases, including complex cases.
• Experience leading or managing a team.
• Good understanding of tenancy and community management.
• Experience managing risk and making sound professional decisions.
• Excellent organizational and project management skills.
• Ability to coach and support colleagues to deliver great customer outcomes.
• Excellent communication and stakeholder engagement.
• Flexible and able to adapt to changing business needs.
• Housing qualification such as CIH Level 5 advantageous.

Responsabilidades

• Lead, motivate and support a team of Housing Coordinators.
• Set clear objectives, monitor performance and provide effective feedback and support.
• Oversee housing and tenancy management activity, ensuring cases are managed effectively.
• Take responsibility for high and medium-level ASB cases and provide expert support to colleagues.
• Support the team in dealing with customer concerns, safeguarding and other complex issues.
• Help customers access appropriate advice and support to sustain their tenancies.
• Use data, insight and customer feedback to identify opportunities for service improvement.
• Contribute to projects and process improvements that enhance customer outcomes.
• Ensure the team operates within relevant legislation, policies and regulatory requirements.
• Build positive relationships with customers, colleagues and external partners.

Conocimientos

ASB experience

People leadership

Housing knowledge

Risk management

Project management

Communication skills

Customer outcomes

Court proceedings

Educación

CIH Level 5 or equivalent

Descripción del empleo

ateb is seeking an experienced Housing Solutions Team Leader to lead a team of Housing Coordinators, delivering a high-quality, responsive tenancy service.

You will take the lead on ASB cases, including complex matters, advise the team, attend court when required and drive service improvements.

This hybrid role offers 37 hours per week, a temporary contract until 31 March 2027, and opportunities to develop strong partnership with customers and external agencies.