Housing and Enforcement Specialist

Great Places Housing Association; Manchester; Hybrid; GBP 42,000 - 52,000; Full time

Job summary

Great Places Housing Association in Manchester is recruiting a Housing and Enforcement Specialist to advise on housing law, manage a diverse caseload and support colleagues and customers in a busy team. The role is hybrid, using MS Teams and field visits to deliver a high level of service, preparing and presenting cases in court with legal services partners.

You will collaborate with partners and frontline teams to resolve demands and handle the most complex cases, ensuring clear communications

Responsibilities

• Provide expert advice on housing law and housing policy matters, preparing and presenting cases in court in conjunction with legal services partners.
• Support, advise and work collaboratively with key partners and frontline teams to resolve customer demands.
• Manage the most complex cases identified through case reviews beyond the knowledge, expertise and support of neighbourhood teams, and which require specialist case management or enforcement action, ensuring clear communications with colleagues and customers throughout.

Job description

Are you a housing law expert who can provide technical advice and guidance to housing colleagues; whilst preparing, managing and representing legal cases to resolution? Alongside managing a case load of complex cases including antisocial behaviour, you will be required to deliver a high level of service to colleagues and customers in a busy demanding team. If this sounds like you, our Housing and Enforcement Specialist role could be the role for you.

Our Housing and Enforcement Specialist role is a key expert role working within the Housing & Enforcement team; providing a comprehensive, cross tenure, housing management, housing law, ASB and tenancy enforcement service across our Customer Services Directorate. You will work in a hybrid way, utilising MS Teams, office and our Neighbourhoods to support our key stakeholders, partners, colleagues and customers.

• You will provide expert advice and support on housing law and housing policy matters, preparing and presenting cases in court in conjunction with legal services partners.
• You will support, advise and work collaboratively with key partners and frontline teams to resolve customer demands
• You will manage the most complex cases identified through case reviews beyond the knowledge, expertise and support of neighbourhood teams, and which require specialist case management or enforcement action, ensuring clear communications with colleagues and customers throughout.

Great Places delivers a high-quality housing and estate management service to our valued customers, supporting our commitment to build and maintain sustainable neighbourhoods whilst promoting integrity, inclusivity, and respect for diversity within our communities.

We are an ethical organisation that empowers its colleagues and customers; provides a competitive salary; recognises your efforts AND encourages you to grow. You will have the opportunity to continually develop your knowledge and practice and be a key partner within our organisation; alongside all the benefits of being a valued colleague at our organisation.