Housing Options Officer - 12 month Fixed term contract

Bournemouth Borough Council; Cardiff; Hybrid; GBP 32.000 - 39.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Flexible working

Zusammenfassung

BCP Council is seeking a Housing Options Officer to join our dynamic team on a 12 month fixed term contract. You will provide housing advice and support to residents, handling a caseload with empathy and solutions-focused thinking.

The role involves working in the office, in the community and at home, with hybrid and flexible working options. A full driving licence and access to a vehicle are preferred to enable local visits and outreach.

Qualifikationen

• Experience of working with people in an advice or problem-solving capacity.
• Ability to communicate effectively to understand a customer’s needs and how to help to resolve their housing situation.
• Holistic approach to problem solving and ability to manage a caseload within competing demands.
• Collaboration with residents, other services and colleagues to find lasting solutions.
• Hybrid working options and flexible working arrangements preferred.

Aufgaben

• Provide housing advice and support to residents with housing problems.
• Manage a caseload effectively within competing demands and deadlines.
• Collaborate with residents, other services and colleagues to find lasting housing solutions.
• Understand homelessness prevention and provide proactive support to prevent housing crises.

Kenntnisse

Customer service

Problem-solving

Communication

Jobbeschreibung

# Housing Options Officer - 12 month Fixed term contract## Job IntroductionStarting salary for this role is **£35,570** (pro rata for part-time colleagues) This role sits within a well defined pay band, offering clear progression as you grow your career at BCP. Without exception all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation. Be part of a forward thinking workplace where you’re supported to grow and you can truly **#BeTheDifference at BCP**. Learn more in our *‘**More than just a job’* brochure on our careers site.**Housing Options Officer****12 month Fixed Term contract****Want to help to help & support people to resolve their housing problems?**We are looking for enthusiastic Housing Options Officers to join our dynamic & innovative team providing housing advice & support to residents with housing problems. Experience of working with people in an advice or problem-solving capacity is required and we will offer opportunities for training and professional development.This role will challenge you every day to use your excellent customer service and problem-solving skills within a supportive and motivated team, helping people in often complex and difficult situations, including homelessness.This role involves working in an office, in the community and at home and requires face to face contact with customers.If you can:* Communicate effectively, to *really*understand a customer’s needs and how to help to resolve their housing situation* Have a holistic approach to problem solving customer needs* Manage a caseload effectively within competing demands* Collaborate with residents, other services and your colleagues & help them to find a lasting solution to their problem* Understand homelessness prevention and support, proactively working to prevent housing crisis.Then we want to hear from you!Are you as passionate about helping people with housing problems as we are?**Please use the attached to tell us how you would be suited to this role.****Hybrid Working Opportunities and Flexible Working Available** A full driving licence and access to a vehicle is preferred.You must be able to evidence your right to work and commit to the duration of the contract.***For an informal discussion about this post please contact either Connor Gates or Danielle Colborne on 01202 126897 / 01202 096603 or connor.gates**@bcpcouncil.gov.uk**/ [e-mail]****This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for the role***Previous applicants need not apply**Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK. **At BCP Council, inclusion is more than a promise – it’s how we work.** We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive. From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need. It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible. **If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help. For further information on the accessibility support we can offer please see here:**Preparing for your interview | Working for BCP **About BCP Council**BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.**Our Benefits** ***A Place to Thrive – Join BCP Council*** At BCP Council, we’re not just building a workforce— **we’re transforming how we recognise and reward our people.** Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at Employee benefits | Working for BCP ***Be the difference - Join an organisation that values you*** More About us | Working for BCP **DBS**BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check.### Attached documents* RPHOU036 Housing and Advice Officer III (7).pdfApply+− OpenStreetMap contributors### Housing Options Officer - 12 month Fixed term contract* **Salary** £35,570 Starting salary* **Frequency** Annual* **Dynamics Position No. and Role Profile Code** 114082/ HOU036* **Contract Type** Fixed Term* **Closing Date** 8 November, 2026* **Job Category** Housing / Property / Maintenance* **Business Unit** Housing and Protection* **Location** Civic Centre, United Kingdom* **Posted on** 21 October, 2026