Housing Solutions Specialist: Preventing Homelessness

Civic Recruitment Limited; Pontypridd; On-site; GBP 28,000 - 34,000; Full time

Job summary

Civic Recruitment Limited is seeking a Housing Solutions Officer in Pontypridd, United Kingdom, on a 6-month contract with a local authority. The role delivers a comprehensive, person-centred housing advice and homelessness prevention service under the Housing (Wales) Act 2014, tackling at-risk cases and coordinating with partners.

You will assess eligibility, provide tailored housing options, and work with landlords and agencies to secure sustainable outcomes.

Qualifications

• Experience delivering homelessness prevention or housing advice within a statutory housing environment.
• Strong working knowledge of the Housing (Wales) Act 2014, including Prevention, Relief and Final Duty provisions.
• Experience managing complex casework and making legally robust housing decisions.
• Knowledge of housing legislation, private sector tenancy law and relevant case law.
• Excellent communication, negotiation and interpersonal skills.
• Ability to build effective relationships with customers, landlords and partner organisations.
• Strong organisational skills with the ability to manage competing priorities in a fast-paced environment.
• Ability to produce accurate records and clear written correspondence.
• Commitment to providing high-quality, customer-focused services.
• Ability to work independently and collaboratively as part of a team.
• Experience using the Abritas housing management system.
• Experience working with vulnerable individuals or those with complex support needs.
• Knowledge of safeguarding procedures and multi‑agency working.
• Experience participating in emergency or out‑of‑hours housing services.

Responsibilities

• Deliver housing advice and homelessness prevention services in line with the Housing (Wales) Act 2014.
• Assess households at risk of homelessness and develop personalised housing plans to prevent or relieve homelessness.
• Conduct statutory homelessness assessments and make decisions under the relevant sections of the Housing (Wales) Act 2014.
• Provide clear advice on housing options, eligibility for assistance, and alternative accommodation.
• Negotiate with landlords, family members and other parties to prevent homelessness and sustain tenancies.
• Manage a caseload effectively, ensuring statutory timescales and quality standards are achieved.
• Arrange temporary or emergency accommodation where required and coordinate referrals to appropriate services.
• Maintain accurate case records, prepare legal decision letters, and ensure compliance with legislative requirements.
• Work in partnership with statutory, voluntary and community organisations to support customers with complex housing needs.
• Identify safeguarding concerns, fraud, or high-risk cases and make appropriate referrals.
• Participate in outreach work, home visits, duty rotas and the Out of Hours On-Call service as required.
• Contribute to service performance targets, including reducing homelessness and minimising the use of temporary accommodation.

Skills

Communication

Negotiation

Interpersonal skills

Tools

Abritas housing management system

Job description

Civic Recruitment Limited is seeking a Housing Solutions Officer in Pontypridd, United Kingdom, on a 6-month contract with a local authority. The role delivers a comprehensive, person-centred housing advice and homelessness prevention service under the Housing (Wales) Act 2014, tackling at-risk cases and coordinating with partners.

You will assess eligibility, provide tailored housing options, and work with landlords and agencies to secure sustainable outcomes.