Homelessness Caseworker

London Borough of Hillingdon; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Flexible working hours

36-hour week

Generous holiday entitlement

Hillingdon Sports & Leisure discounts

Salary sacrifice schemes

Cycle to Work scheme

Local Government Pension Scheme

Vivup benefits

Mental health support

Travel support

Trade union membership

Job summary

The London Borough of Hillingdon is transforming its Housing Needs and Homelessness Service and seeks enthusiastic Homelessness Caseworkers. You will carry out caseloads, provide assessments, and support residents to secure suitable housing options in a prevention-focused, high-performing service.

We offer flexible hours and a 36-hour week for full-time staff, with opportunities for professional development and a supportive, inclusive workplace.

Qualifications

• Experience working in homelessness, housing, housing advice or related field.
• Understand homelessness prevention principles and relevant acts.

Responsibilities

• Deliver high-quality homelessness assessments and casework.
• Prevent and relieve homelessness through early intervention.
• Develop and review Personalised Housing Plans.
• Support residents to access housing options, including private rented sector.
• Collaborate with internal services and external partners.
• Maintain legally compliant case records and decision-making.
• Contribute to reducing temporary accommodation use and increasing move-on outcomes.

Skills

Homelessness experience

Resident-focused service

Strong communication

Negotiation skills

Problem-solving

Job description

About the role

We are transforming our Housing Needs and Homelessness Service and are looking for enthusiastic, resident‑focused Homelessness Caseworkers to join our growing teams. These roles are at the heart of our ambition to deliver a prevention‑focused, high‑performing homelessness service that improves outcomes for residents and reduces reliance on temporary accommodation.

Teams

• Family Homelessness Team
• Single Homelessness Team
• Domestic Abuse Team
• Move‑On Team

Responsibilities

• Deliver high‑quality homelessness assessments and casework.
• Prevent and relieve homelessness through early intervention.
• Develop and review Personalised Housing Plans.
• Support residents to access suitable housing options, including the private rented sector.
• Work collaboratively with internal services and external partners.
• Maintain legally compliant case records and decision‑making.
• Contribute to reducing temporary accommodation use and increasing move‑on outcomes.

About You

• Have experience working in homelessness, housing, housing advice or a related field.
• Understand the Homelessness Reduction Act and homelessness prevention principles.
• Are passionate about delivering excellent outcomes for residents.
• Can manage a demanding caseload and prioritise effectively.
• Have strong communication, negotiation and problem‑solving skills.
• Are committed to delivering a resident‑focused service.

Benefits

• Flexible working hours.
• 36‑hour week for full‑time staff.
• Generous holiday entitlement increasing with length of service.
• Hillingdon Sports & Leisure discounts.
• Salary sacrifice schemes (cycle purchase, EV leasing, pension contributions).
• Cycle to Work scheme with parking, lockers and showers.
• Local Government Pension Scheme and Credit Union membership.
• Vivup benefits – variety of offers and discounts.
• Mental health support and counselling services.
• Travel support – season ticket loans and free car parking.
• Trade union membership – recognition of UNISON, Unite, AEP and GMB.

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. We welcome applicants from a wide variety of backgrounds and provide reasonable adjustments to applicants with disabilities.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role. The position may be subject to the Rehabilitation of Offenders Act 1974 or the 2019 amendments. Disclosure and Barring Service checks and enhanced DBS checks are required. A new starter health questionnaire and verification of right to work in the UK are also required.

Priority will be given to those at risk of redundancy within Hillingdon Council. Applicants who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.