Housing Solutions Advisor – End-to-End Support & Prevention

South Norfolk and Broadland Councils; Norwich; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Free onsite parking

Employee discounts

A competitive holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk and Broadland Councils is seeking a self-motivated Housing Officer to join our Housing and Benefits Team in Norwich to help customers access the housing register and find suitable solutions. You’ll support vulnerable customers with empathy, assess housing options, and guide applicants through online tools, delivering a responsive, customer-focused service.

Join a friendly council with flexible hours, free onsite parking, employee discounts, a competitive holiday allowance,

Qualifications

• Strong customer service skills.
• Experience with vulnerable customers.
• Knowledge of Part 6 housing legislation (allocations/social housing) preferred.
• Experience using IT systems.

Responsibilities

• Provide end-to-end assistance to housing register applications.
• Assess housing type and banding per Home Options policy.
• Support customers using online housing tools.
• Collaborate with team to provide housing advice.

Job description

South Norfolk and Broadland Councils is seeking a self-motivated Housing Officer to join our Housing and Benefits Team in Norwich to help customers access the housing register and find suitable solutions. You’ll support vulnerable customers with empathy, assess housing options, and guide applicants through online tools, delivering a responsive, customer-focused service.

Join a friendly council with flexible hours, free onsite parking, employee discounts, a competitive holiday allowance,