Housing Officer

South Norfolk and Broadland Council; Norwich; On-site; GBP 29,000 - 33,000; Part time

Job summary

South Norfolk and Broadland Councils is seeking a self-motivated Housing Officer to join the Housing and Benefits Team to help customers access the housing register and identify suitable housing solutions.

The role requires empathy, resilience and the ability to communicate clearly with people from diverse backgrounds, including vulnerable customers. You will advise on homelessness prevention and deliver a responsive service that makes a real difference.

Qualifications

• Strong customer service skills and ability to engage with customers respectfully.
• Experience working with vulnerable customers and communicating in sensitive situations.
• Knowledge of Part 6 housing legislation, especially allocations and social housing.
• Experience using IT systems as part of day-to-day work.

Responsibilities

• Provide end-to-end assistance to housing register applications.
• Assess housing type and banding per policy.
• Support customers using online housing tools and applications.
• Collaborate with the team to provide housing advice.

Skills

Customer service

Vulnerable clients

Part 6 housing law

IT systems

Job description

Location

The Horizon Centre, Broadland Business Park, Peachman Way, Norwich, NR7 0WF

Application Deadline

Thursday, November 26, 2026

Salary Band

Band C £29,352 - £32,904

Hours

22.5 hours per week

Contract Type

Permanent

Job Summary

We're looking for a self-motivated Housing Officer to join our Housing and Benefits Team, supporting customers to access our housing register and find the right housing solutions for their circumstances.

You’ll work with people from all walks of life, including vulnerable customers who may be facing difficult or challenging situations, so you’ll need a naturally investigative approach, resilience and the ability to communicate with empathy and confidence. Working collaboratively with colleagues, you’ll provide advice and guidance around housing and homelessness prevention while delivering a responsive, customer-focused service that can make a real difference to people’s lives.

What you’ll be doing...

• Providing end-to-end assistance to customers with housing register applications
• Assessing housing type and banding needed in line with Home Options policy.
• Supporting customers accessing online tools for housing applications
• Working within the team to support customers with housing advice.

About You

You’ll have strong customer service skills and be confident meeting customers face-to-face, supporting them to complete housing applications and providing a positive and sensitive service. You’ll have experience of working with vulnerable customers and be able to communicate effectively with people in a range of circumstances. You’ll ideally have knowledge and practical experience of applying Part 6 housing legislation, particularly in relation to housing allocations and social housing, along with experience of using IT systems effectively as part of your day-to-day work.

Closing Date

26/11/2026

Interview Date

W/c 7th December

Further Information

For further information about the role or our organisation, please don't hesitate to get in touch with the recruiting manager, or the People Team as follows:

Keira Perks - Housing Team Manager

Email: [e-mail]

Tel: [phone]

People Team: [e-mail] Tel: [phone]

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.