Housing Officer

South Norfolk and Broadlands Council; Norwich; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free onsite parking

Employee discounts

Competitive holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk and Broadland Councils in Norwich are seeking a self-motivated Housing Officer to join our Housing and Benefits Team. You will support customers to access the housing register and find suitable solutions with empathy and confidence.

You will handle housing applications, assess banding, assist customers with online tools, and work collaboratively to provide housing advice for vulnerable customers.

Qualifications

• Experience helping vulnerable customers
• Ability to communicate effectively across a range of circumstances
• Knowledge of Part 6 housing legislation and social housing helpful

Responsibilities

• Provide end-to-end assistance to customers with housing register applications
• Assess housing type and banding in line with Home Options policy
• Support customers accessing online tools for housing applications
• Work within the team to provide housing advice to customers

Skills

Customer service

Communication

Empathy

Housing advice

Tools

IT systems

Job description

We're looking for a self-motivated Housing Officer to join our Housing and Benefits Team, supporting customers to access our housing register and find the right housing solutions for their circumstances.

You'll work with people from all walks of life, including vulnerable customers who may be facing difficult or challenging situations, so you'll need a naturally investigative approach, resilience and the ability to communicate with empathy and confidence. Working collaboratively with colleagues, you'll provide advice and guidance around housing and homelessness prevention while delivering a responsive, customer-focused service that can make a real difference to people's lives.

What you'll be doing…

• Providing end-to-end assistance to customers with housing register applications
• Assessing housing type and banding needed in line with Home Options policy.
• Supporting customers accessing online tools for housing applications
• Working within the team to support customers with housing advice.

About You

You'll have strong customer service skills and be confident meeting customers face-to-face, supporting them to complete housing applications and providing a positive and sensitive service. You'll have experience of working with vulnerable customers and be able to communicate effectively with people in a range of circumstances. You'll ideally have knowledge and practical experience of applying Part 6 housing legislation, particularly in relation to housing allocations and social housing, along with experience of using IT systems effectively as part of your day-to-day work.

Closing Date: 26/11/2026

Interview Date: W/c 7th December

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.