Lead, Allocations & Applications Team (Housing)

Birmingham City Council; Birmingham; On-site; GBP 37,000 - 46,000; Full time

Job summary

Birmingham City Council is seeking an experienced Team Leader in Allocations & Applications on a permanent basis. You will provide day-to-day management, support a team of officers, and ensure services are delivered in line with policies and procedures.

The role involves leading supervision, managing performance and wellbeing, completing reports and casework, attending home visits, and collaborating with partner organisations to drive continuous service improvement.

Qualifications

• Has previous management / supervisory experience preferably in a housing environment.
• Able to manage people, performance and service delivery.
• Has experience applying policies and procedures consistently and fairly.
• Possesses excellent communication and organisational skills.
• Can build effective relationships with colleagues, customers and partner agencies.

Responsibilities

• Lead, support and develop a team through regular supervision and one to one meetings.
• Manage employee performance, attendance and wellbeing matters.
• Complete and oversee reports, assessments and case management activities.
• Attend home visits.
• Represent the service at meetings and work collaboratively with partner organisations.
• Ensure compliance with relevant policies, procedures and legislative requirements.
• Support continuous service improvement and promote best practice across the team.

Skills

Leadership

People management

Communication

Organisational

Relationship building

Job description

Birmingham City Council is seeking an experienced Team Leader in Allocations & Applications on a permanent basis. You will provide day-to-day management, support a team of officers, and ensure services are delivered in line with policies and procedures.

The role involves leading supervision, managing performance and wellbeing, completing reports and casework, attending home visits, and collaborating with partner organisations to drive continuous service improvement.