Housing Services Team Leader – Hybrid, Community Impact

Crooton ltd; Papworth Everard; Hybrid; GBP 39,000 - 42,000; Full time

Job summary

Papworth Trust is seeking a Team Leader – Housing Management to guide and empower frontline Housing Officers and an Income Officer. You will blend people leadership with strategic housing operations from Papworth Everard and Huntingdon, with hybrid flexibility.

The role emphasizes social housing expertise, coaching, and delivering a customer-first service, including tenancy sustainment, anti-social behavior handling, and complex cases. CIH qualification preferred.

Qualifications

• Practical knowledge of social housing management, tenancy law, income collection and legal processes.
• Proven ability to mentor, inspire, and lead frontline housing teams through operational delivery.
• Calm, restorative approach to complex customer needs with commitment to equality and safeguarding.

Responsibilities

• Lead & mentor: support, coach, and develop your team through supervision and goal setting.
• Drive Housing Operations & Income: manage vacancy re-lets and rent arrears to protect charitable income.
• Empower Communities & Residents: partner with authorities and tenant groups for tenancy sustainment and complex cases.

Skills

Social housing expertise

Coaching mindset

Problem solving & values

Education

CIH qualification

Tools

Omniledger Pyramid

Job description

Papworth Trust is seeking a Team Leader – Housing Management to guide and empower frontline Housing Officers and an Income Officer. You will blend people leadership with strategic housing operations from Papworth Everard and Huntingdon, with hybrid flexibility.

The role emphasizes social housing expertise, coaching, and delivering a customer-first service, including tenancy sustainment, anti-social behavior handling, and complex cases. CIH qualification preferred.