Housing Services Manager

Carrington West; Northampton; Sur place; GBP 59 000 - 72 000; Plein temps

Avantages offerts par ce poste

Umbrella payroll

Résumé du poste

Carrington West is recruiting for an experienced Housing Services Manager in Northampton on an initial 3-month contract. You will oversee tenancy management, rent collection, estate services and tenant engagement, ensuring high-quality, customer-focused services.

The role requires extensive social housing management experience, leadership of teams, and strong knowledge of housing legislation and enforcement. An on-call rota and driving licence are expected.

Qualifications

• Extensive experience in social housing management, ideally within a local authority or registered housing provider.
• Experience managing staff teams with leadership and change management skills.
• Strong knowledge of housing legislation, tenancy enforcement and rent arrears recovery.

Responsabilités

• Lead and manage housing management teams, tenancy and leasehold management, estate services, rent collection and enforcement.
• Drive service performance, meet regulatory standards and customer satisfaction targets.
• Oversee complex tenancy matters including anti-social behaviour and safeguarding.
• Manage housing income services and monitor budgets and performance indicators.
• Collaborate with senior management and external partners to develop housing strategies and service improvements.

Connaissances

Leadership

Staff management

Stakeholder management

Problem-solving

Communication

On-call rota

Formation

Housing qualifications

Description du poste

Housing Services Manager

Northampton | Contract

Rate: £40.00 per hour (Umbrella)

IR35 Status: Inside IR35

Initial Contract Length: 3 months

Extension Potential: Subject to requirements

Working Hours: 37 hours per week

Role Summary

We are currently recruiting for an experienced Housing Services Manager to join a busy local authority housing team in Northampton on an initial 3-month contract.

The successful candidate will be responsible for the operational management of housing services, overseeing tenancy management, rent collection, estate services, tenancy enforcement and tenant engagement while ensuring the delivery of high-quality, customer-focused services.

What You Will Do as a Housing Services Manager

• Lead and manage housing management teams, overseeing tenancy and leasehold management, estate services, rent collection, arrears recovery and tenancy enforcement.
• Drive service performance and continuous improvement, ensuring housing services meet statutory requirements, regulatory standards, financial targets and customer satisfaction objectives.
• Oversee complex tenancy management matters, including anti-social behaviour, tenancy breaches, possession proceedings, safeguarding concerns and support for vulnerable residents.
• Manage housing income services, implementing effective rent collection and arrears prevention strategies while monitoring budgets, performance indicators and service delivery targets.
• Work closely with senior management, internal departments and external partners to develop housing strategies, improve tenant engagement and deliver operational transformation and service improvements.

What You Will Need as a Housing Services Manager

• Extensive experience in social housing management, ideally within a local authority or registered housing provider, with a strong understanding of tenancy management, estate services and housing income.
• At least 5 years' experience managing staff teams, with proven leadership, performance management, staff development and change management skills.
• Strong working knowledge of housing legislation, regulatory requirements, tenancy enforcement, rent arrears recovery and relevant housing management procedures.
• Experience managing budgets, monitoring service performance, implementing improvement plans and delivering effective operational housing services.
• Relevant housing qualifications and professional membership, alongside excellent communication, stakeholder management and problem-solving skills. A full driving licence, access to a vehicle and willingness to participate in an out-of-hours on-call rota are also required.

What's on Offer

• £40.00 per hour (Umbrella, Inside IR35) - competitive contract rate.
• Initial 3-month contract with potential for extension, subject to service requirements.
• 37 hours per week, working within a local authority housing management service in Northampton.