Housing Service Manager

Stonehouse Recruitment; West Midlands; On-site; GBP 47,000 - 63,000; Full time

Job summary

Stonehouse Recruitment is seeking a Housing Services Manager for a Midlands Local Authority Housing Management service on an initial 3-month contract. The role focuses on leading Housing Management teams, driving performance improvements and transforming services to keep residents at the centre of delivery.

Ideal candidates will have strong Local Authority housing experience, proven team leadership, and solid knowledge of housing regulation.

Qualifications

• Strong Local Authority Housing Management experience.
• Proven experience managing and developing housing teams.
• Strong knowledge of housing legislation, regulation and consumer standards.
• Experience delivering service improvement, performance management or transformational change.
• Strong understanding of tenancy management, income collection and estate services.
• Excellent communication, leadership and stakeholder management skills.
• Ability to identify service issues and implement practical, measurable improvements.
• Degree-level qualification or equivalent professional experience.
• CIH membership or recognised housing qualification would be advantageous.

Responsibilities

• Lead, manage and develop Housing Management teams, creating a high-performing and accountable service culture.
• Oversee tenancy management, income collection, estate services and tenant engagement.
• Drive service improvement, performance and customer satisfaction.
• Use performance data, customer feedback and quality assurance to identify and address service issues.
• Support the Council’s housing transformation and continuous improvement programmes.
• Ensure compliance with housing legislation, consumer standards and regulatory requirements.
• Manage complex housing cases, complaints, Member enquiries and Ombudsman matters where required.
• Work closely with senior management, elected Members and internal and external stakeholders.
• Support regulatory assurance, inspection readiness and effective governance across Housing Management.

Skills

Housing Management

Leadership

Stakeholder management

Regulatory knowledge

Service improvement

Tenancy management

Income collection

Estate services

Communication

Education

Degree-level qualification or equivalent

Job description

Housing Services Manager | £40ph | Midlands

Rate: £40 per hour
Contract: Initial 3-month contract
Hours: Full-time
Working Pattern: Office-based – 5 days per week
Location: Midlands
Sector: Local Authority – Housing Management

We’re currently looking for an experienced Housing Services Manager to join a Local Authority Housing Management service in the Midlands on an initial 3-month contract, with potential for ongoing work.

This is a senior operational role focused on leading Housing Management services, improving performance and driving service transformation, while ensuring residents remain at the centre of service delivery.

Key Responsibilities

• Lead, manage and develop Housing Management teams, creating a high-performing and accountable service culture.

• Oversee tenancy management, income collection, estate services and tenant engagement.

• Drive service improvement, performance and customer satisfaction.

• Use performance data, customer feedback and quality assurance to identify and address service issues.

• Support the Council’s housing transformation and continuous improvement programmes.

• Ensure compliance with housing legislation, consumer standards and regulatory requirements.

• Manage complex housing cases, complaints, Member enquiries and Ombudsman matters where required.

• Work closely with senior management, elected Members and internal and external stakeholders.

• Support regulatory assurance, inspection readiness and effective governance across Housing Management.

What we’re looking for

• Strong Local Authority Housing Management experience.

• Proven experience managing and developing housing teams.

• Strong knowledge of housing legislation, regulation and consumer standards.

• Experience delivering service improvement, performance management or transformational change.

• Strong understanding of tenancy management, income collection and estate services.

• Excellent communication, leadership and stakeholder management skills.

• Ability to identify service issues and implement practical, measurable improvements.

• Degree-level qualification or equivalent professional experience.

• CIH membership or recognised housing qualification would be advantageous.

Experience supporting housing transformation, regulatory inspections, service harmonisation or significant performance improvement would be highly advantageous.

020 3627 1073
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