Housing Services Manager

Opus People Solutions Ltd; Northampton; On-site; GBP 40,000 - 55,000; Full time

Job summary

Opus People Solutions Ltd seeks an experienced Housing Services Manager to drive improvement and lead transformational change in a local authority housing service. You will oversee tenancy management, income collection, estate services and tenant engagement, partnering with the Head of Housing Management to deliver measurable outcomes and resident satisfaction.

The role is a senior leadership position requiring CIH membership or willingness to work toward accreditation, with a focus on

Qualifications

• Degree-level qualification or equivalent professional experience.
• CIH membership, a recognised housing qualification, or willingness to work towards accreditation.
• Commitment to continuing professional development.
• Significant senior-level experience in housing management.
• Strong leadership and people management skills with a track record of developing teams.
• In-depth knowledge of housing legislation, regulatory requirements and consumer standards.
• Experience driving service improvement and organisational change.
• Excellent stakeholder management and communication skills.
• Data-driven approach to performance management and decision-making.

Responsibilities

• Lead, motivate and develop high-performing housing teams.
• Drive accountability, ownership and a positive customer-focused culture.
• Deliver measurable improvements in service performance, customer satisfaction and resident outcomes.
• Analyse performance data, customer feedback and quality assurance information to identify and resolve service issues.
• Support the delivery of the Council's Housing Transformation Programme.
• Ensure compliance with housing legislation, consumer standards and regulatory requirements.
• Support inspection readiness and provide regulatory assurance.
• Work with elected Members, senior leaders and stakeholders to deliver strategic housing objectives.
• Identify opportunities for service improvement and implement effective solutions with tangible results.

Skills

Leadership

Stakeholder management

Data-driven decision making

Communication

Change management

Housing legislation knowledge

Education

Degree-level qualification or equivalent

CIH membership / housing qualification

Job description

Housing Services Manager

£40 per hour Umbrella | £29.09 per hour PAYE

3-Month Contract

5 Days Per Week On-Site

We are seeking an experienced and dynamic Housing Services Manager to join a forward-thinking local authority and play a pivotal role in driving service improvement, strengthening accountability, and leading transformational change across housing services.

This is a senior leadership position within Housing Management, offering an excellent opportunity for a passionate housing professional to make a tangible impact on service delivery, resident satisfaction, and organisational performance.

About the Role

Working closely with the Head of Housing Management, you will provide visible and proactive leadership across a range of housing functions, including:

• Tenancy Management
• Income Collection and Rent Recovery
• Estate Services
• Tenant Engagement

Housing Support ServicesYou will be responsible for improving operational performance, embedding a culture of continuous improvement, and ensuring residents remain at the heart of service delivery.

Key Responsibilities

• Lead, motivate and develop high-performing housing teams.
• Drive accountability, ownership and a positive customer-focused culture.
• Deliver measurable improvements in service performance, customer satisfaction and resident outcomes.
• Analyse performance data, customer feedback and quality assurance information to identify and resolve service issues.
• Support the delivery of the Council's Housing Transformation Programme.
• Ensure compliance with housing legislation, consumer standards and regulatory requirements.
• Support inspection readiness and provide regulatory assurance.
• Work collaboratively with elected Members, senior leaders and internal stakeholders to deliver strategic housing objectives.
• Identify opportunities for service improvement and implement effective solutions that deliver tangible results.

About You

• A degree-level qualification or equivalent professional experience.
• CIH membership, a recognised housing qualification, or a willingness to work towards professional accreditation.
• A commitment to continuing professional development.
• Significant experience within housing management at a senior level.
• Strong leadership and people management skills, with a track record of developing successful teams.
• In-depth knowledge of housing legislation, regulatory requirements and consumer standards.
• Experience driving service improvement and organisational change.
• Excellent stakeholder management and communication skills.
• A data-driven approach to performance management and decision-making.

What's on Offer

• Competitive rate of £40 per hour Umbrella (£29.09 PAYE).
• Initial 3-month contract.
• Opportunity to lead meaningful change within a key public sector housing service.
• A challenging and rewarding leadership role with significant impact on residents and communities