Housing Services Manager

Suffolk County Council; Ipswich; Hybrid; GBP 43,000 - 51,000; Full time

Job summary

Suffolk County Council seeks a driven Housing Manager to lead its Housing Management Team in Ipswich. This pivotal role will enhance service delivery and foster relationships with tenants, focusing on tenancy sustainment and home ownership. Ideal candidates are adept at leading diverse teams and committed to inclusivity and service excellence.

Benefits

Opportunities for learning and development

Generous leave entitlement

Competitive Local Government Pension Scheme

Wellbeing Support Program

Health Care Options

Qualifications

• Experienced housing professional with a track record of leading teams.
• Ability to manage tenancy sustainment and home ownership.
• Strong project management and communication skills.

Responsibilities

• Oversee and ensure effective service delivery in housing management.
• Drive improvements and promote tenant engagement.
• Lead a small administrative support team.

Skills

Leadership

Project Management

Communication

Negotiation

Job description

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Job Description

• Babergh and Mid Suffolk District Councils - Ipswich IP1 2BX
• £43,693 - £50,788 per annum (pro rata for part time)
• Full Time, 37 hours per week
• Permanent

What we are looking for

We are looking for an experienced and driven Housing Manager to join our Housing Management Team. To be successful you will share our values, commitment and motivation to make a difference for our residents, clients, and communities.

This new role is central to our transformed Housing Management service and our ambition to be an outstanding landlord.

About the role

In this key management role in our newly transformed Housing Management Team, you will oversee and ensure effective service delivery and build trust with tenants and leaseholders.

The main areas of responsibility will be:

• Tenancy sustainment- embedding proactive support to prevent homelessness and sustain tenancies.
• Home ownership - managing right to buy applications, leaseholder services, and budgets.
• Administrative support - leading a small team supporting the wider department.

You will drive improvements, promote tenant engagement, and ensure compliance with policies.

With a focus on equality, diversity, and professional development, you will help shape a responsive and inclusive service.

About you

• We are looking for a highly skilled housing professional with a track record of leading teams and delivering service improvements.
• You will have a strong background in leading diverse teams and working collaboratively across departments.
• You will bring effective leadership, project management, communication and negotiation skills, and will have the experience to confidently manage tenancy sustainment, home ownership, and administrative functions.
• You will be adaptable, policy aware and committed to transparency, tenant engagement, and continuous development.
• You will also be a strategic thinker with a passion for service improvement and a commitment to delivering high-quality, integrated housing services.

If you are ready to lead a forward thinking team and make a real difference, we are very keen to hear from you.

About us

Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.

We provide homes and services to almost 7,000 council tenants across the districts.

We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.

Benefits of working for us

• Great opportunities for learning and development.
• Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years' service, plus bank holidays).
• Competitive Local Government Pension Scheme.
• Wellbeing Support Program
• Employee Assist Program
• Health Care Options

For more information, please visit our Employee Benefits page (suffolkjobsdirect,org).

Our ways of working:

Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting).

We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

For more information

If you wish to discuss this role in more detail, please contact Robert Longfoot, Head of Housing Management by emailing: [e-mail] by calling 01449 724930.

Please read the Job Description and Person Specification.pdfbefore applying for this job opportunity.

Closing date: 5pm, 12 June 2025.

Promoted as FJ (Featured Job) on Suffolk Jobs Direct.

When applying, please ensure:

• that you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only.
• your statement indicates how you meet each of the criteria in the 'Person Profile' section of the Job Description/Person Specification (JDPS).

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

About the Team

How to apply

Step 1 - read the advert and the Job Description and Person Specification (JD and PS).

Step 2 - complete the Supporting Statement template

Step 3 - complete the online application and upload your statement.

Your statement needs to indicate how you meet the criteria in the 'Person specification ' section of the (JD and PS)

Your statement should:

• Be no more than 2 sides of A4
• use the template provided (other formats will not be accepted)
• be uploaded on your online application, as without this, your interest will not be progressed.