Housing Services Manager

Illuminated Interiors; Ipswich; Hybrid; GBP 43,000 - 51,000; Full time

Job summary

A local council in Ipswich seeks a Housing Services Manager to lead their Housing Management Team. This role involves overseeing service delivery, enhancing tenant engagement, and ensuring compliance with policies to foster a responsive and inclusive service. The ideal candidate will have extensive managerial experience and a commitment to improving housing services.

Benefits

Learning and development opportunities

Generous leave entitlement

Local Government Pension Scheme

Wellbeing Support Program

Health Care Options

Qualifications

• Experience leading teams in housing management and delivering service improvements.
• Track record of tenant engagement and compliance with housing policies.
• Adaptable and committed to equality, diversity, and professional development.

Responsibilities

• Oversee service delivery to tenants and leaseholders.
• Manage tenancy sustainment initiatives to prevent homelessness.
• Lead a small administrative team within the Housing Management Department.

Skills

Leadership

Project Management

Communication

Negotiation

Education

Relevant Housing Qualification

Job description

Babergh and Mid Suffolk District Councils are looking to recruit a Housing Services Manager to join our team based in Ipswich, Suffolk. You will join us on a full time, permanent basis. The successful candidate will earn a competitive salary of £43,693 - £50,788 per annum (pro rata for part time).

What We Are Looking For

We are looking for an experienced and driven Housing Manager to join our Housing Management Team. To be successful you will share our values, commitment and motivation to make a difference for our residents, clients, and communities.

This new role is central to our transformed Housing Management service and our ambition to be an outstanding landlord.

About The Role

In this key management role in our newly transformed Housing Management Team, you will oversee and ensure effective service delivery and build trust with tenants and leaseholders.

The Main Areas Of Responsibility Will Be

• Tenancy sustainment- embedding proactive support to prevent homelessness and sustain tenancies.
• Home ownership - managing right to buy applications, leaseholder services, and budgets.
• Administrative support - leading a small team supporting the wider department.
  
  

You will drive improvements, promote tenant engagement, and ensure compliance with policies.

With a focus on equality, diversity, and professional development, you will help shape a responsive and inclusive service.

About You

• We are looking for a highly skilled housing professional with a track record of leading teams and delivering service improvements.
• You will have a strong background in leading diverse teams and working collaboratively across departments.
• You will bring effective leadership, project management, communication and negotiation skills, and will have the experience to confidently manage tenancy sustainment, home ownership, and administrative functions.
• You will be adaptable, policy aware and committed to transparency, tenant engagement, and continuous development.
• You will also be a strategic thinker with a passion for service improvement and a commitment to delivering high-quality, integrated housing services.
  
  

If you are ready to lead a forward thinking team and make a real difference, we are very keen to hear from you.

About Us

Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.

We provide homes and services to almost 7,000 council tenants across the districts.

We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.

Benefits Of Working For Us

• Great opportunities for learning and development.
• Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years' service, plus bank holidays).
• Competitive Local Government Pension Scheme.
• Wellbeing Support Program
• Employee Assist Program
• Health Care Options
  
  

Our Ways Of Working

Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting).

We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

Closing date:?5pm, 12 June 2025.

If you think you have what it takes to be successful in this Housing Services Manager role, even if you don't meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.