Commercial Services Manager

Beckman Coulter Diagnostics; Little Chalfont; Remote; GBP 50,000 - 70,000; Full time

Job summary

Beckman Coulter Diagnostics seeks a Commercial Services Manager to oversee contracts and manage customer relationships within a regulated environment. This remote role will require visiting client sites in Northern UK and working to exceed operational and financial goals. Candidates should have significant experience in managed services and strong contract management skills.

Qualifications

• Experience in managed services and contract compliance.
• Strong negotiation and customer service skills.
• Ability to manage multiple stakeholders effectively.

Responsibilities

• Undertake contract evaluation and governance.
• Monitor compliance with Key Performance Indicators.
• Manage performance statistics for Beckman Coulter and subcontractors.

Skills

Customer service

Contract management

Negotiation skills

Planning and organisation

Supplier management

Education

Degree or Higher Education Qualifications

Job description

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Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Contracts and Business Development Manager for Beckman Coulter Diagnostics is responsible for the daily interface between Beckman Coulter and assigned customers, responsible for building and maintaining relationships and for effective contract management for designated customers. You will be interacting with Pathology personnel at all levels presenting complex data in a simple way, engaging with third party suppliers to optimise supply chain, building open and honest partnerships at local levels and facilitating/ driving issue resolution to manage performance. Supporting Beckman Coulter managed services from pre to post tender and through to contract end.

The successful person will also have responsibility for the third party delivery once a contract has been put in place, monitoring third party supplier performance against an agreed set of measures and then holding the supplier to those measures. They will also be required to manage change control throughout the life cycle of a managed service contract, execute exit strategies where appropriate and ensure that BCUK meets its retention targets.

This position is part of the Commercial Department and will be remote with the requirement to visit customer sites in the North of the UK and attend business meetings where required in the Amersham UK office. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Managed Service Team and report to the Commercial Services Manager responsible for successful delivery of the Managed Service Offering provided to selected customers in the north of the UK, exceeding customer expectations with operational and financial performance. If you thrive in an amazing role and want to work to build a world-class Customer Care organization—read on.

In this role, you will have the opportunity to:

• Undertake all aspects of contract evaluation and governance
• Monitor sub-contractor contract compliance to detailed Key Performance Indicators and take appropriate actions as agreed with line management and key stakeholders.
• Draft standard contract documents such as non-disclosure agreements, change control documents, Framework schedules, etc. as and when required
• To support the Business Manager in large Pan Pathology Managed Services with tender bids that include third party products and services.
• Manage performance and financial statistics for both Beckman Coulter and subcontractors and investigate all opportunities to control and drive down costs, whilst pursing continual improvements in performance.
  
  

The essential requirements of the job include:

• Strong knowledge and experience of managed services in a highly regulated industry with managed service account management experience and experience delivering and monitoring contract performance / compliance
• Excellent customer service, business management techniques and negotiation skills with negotiation principles experience
• Experience working in a team handling complex projects with management of multiple stakeholders with varying agendas
• Outstanding planning and organisational skills with evidence of creation and execution of successful strategic plans – including tender execution
• Understanding of procurement and supplier management in a commercial setting.
• Degree/Higher Education Qualifications or strong experience within a relationship and contract management.
• Must hold Full Driving License.
  
  

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Medical Equipment Manufacturing

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