Team Leader – National Data Collection | Kaihautū Tira – Kohinga Raraunga

New Zealand Government; Canterbury; Remote; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking team as a Team Leader - National Data Collection within a major government organisation. You will lead a team focused on providing excellent user experiences in national surveys and data collection efforts. This permanent remote role requires strong leadership abilities and a commitment to diversity and community engagement.

Benefits

Work-life balance

Career development opportunities

Meaningful work

Qualifications

• 5+ years in a service delivery environment.
• Experience with CRM and telephony software.
• Exceptional people skills with proven leadership experience.

Responsibilities

• Manage a team of Data Collection Specialists.
• Motivate and coach frontline staff for optimal outcomes.
• Foster relationships with internal stakeholders.

Skills

Communication

Problem Solving

Negotiation

Customer Focus

Diversity and Inclusion

Tools

Salesforce

PureCloud

Excel

Job description

Join an organisation contributing to meaningful outcomes, About Aotearoa, for Aotearoa - data that improves lives today and for generations to come.

Stats NZ | Tatauranga Aotearoa is a Central Government employer of 1200+ people across Aotearoa. We provide data and statistics to support the decisions of Government, Māori and Iwi organisations, businesses, NGOs, and New Zealanders. Our work is About Aotearoa, for Aotearoa - data that improves lives today and for generations to come. We welcome every gender, ethnicity, ability, religion, age, and background and encourage all our people to be their authentic selves.

What's in it for you? | Ngā hua ka riro ki a koe

We encourage you to go to our careers site to learn more about theWay We Workat Stats NZ and also check out ourbenefits . We want working for us… to work for you!!

Other benefits of joining Stats NZ include:

• Balance life and work commitments
• Develop and grow your career (coaching, training, study support, secondments)
• Contribute to meaningful work that makes a difference to all people in Aotearoa

The role | Te tūnga

As a Team Leader - National Data Collection, you will be responsible for managing a team of Data Collection Specialists who are focused on calling and receiving calls from businesses and members of the public to collect data for national surveys. Our National Data Collection teams are focused on providing a great user experience for respondents - one that builds trust, is seamless, convenient, safe and recognises their contribution to Aotearoa.

You will support the day-to-day leadership of a Data Collection team, which includes motivating, coaching, and directing these frontline roles to achieve the best possible outcomes for our customers and suppliers. Developing and maintaining strong links with internal stakeholders who plan our survey collections and develop our programmes and training is key.

Kaimahi in these teams work across a rotational roster covering 6 days of operation each week. This means that there is an expectation within the role to be available to support your team, when necessary, which may include some evenings and weekends.

This role is a permanent, remote work from home role, so a private workspace and reliable internet are essential. However you will need to be based in Christchurch as you will need to attend the Christchurch office on a regular basis for training and support for your team.

This role would suit someone who can bring:

• Proven experience (5+ years) working in a service delivery environment.
• Experience working with CRM systems, Work Allocation tools or concepts and telephony software, i.e., Salesforce, PureCloud and Excel.
• Extensive people skills, life skills and work experience to deliver in a role that operates with high autonomy, needing discretion and judgement.
• Passion for building and coaching high performing, diverse teams with proven experience in people leadership including training delivery.
• Exceptional communication, problem solving, negotiation and reporting skills.
• Demonstrate a customer focus and connections to different social, cultural, or business groups.
• Fosters and develops trusted relationships with members of local communities, businesses, and internal members of Collection Operations.
• Examples where you've demonstrated, encouraged, or supported diversity and inclusion in or outside of work.
• Knowledge and experience, or desire to learn and build knowledge and experience of Te Tiriti, Tikanga, Te Reo and Te Ao Māori, and engagement with local Iwi.

We understand transferable skills can come from experience gained from outside of work. We encourage you to beyouin your application.

We are committed to diversity, equity, inclusion and lifting our cultural capability. You don't need to be knowledgeable in all these areas already, but you do need to be on board with learning and have a genuine interest and willingness to grow on this journey with us.

Tell us about yourself in your cover letter, what attracted you to this role, and what you would bring to Stats NZ.

How to apply | Me pēhea te tuku tono

If this sounds like you, click on theApply nowbutton to be redirected to the application page on our careers site. The position description is located on the right-hand side of the page.

We will be screening applications as we receive them to move swiftly to interview. You may be asked to complete a pre-interview screen via phone or video. Please let us know in your application if we need to make any specific accommodations during our process.

You must have the right to live and work in Aotearoa New Zealand. Background and various pre-employment checks are part of our recruitment process.

Note to Recruitment Agencies:unsolicited CVs will not be accepted.

Note: You may be redirected to the employer's careers website.