Field Service Manager

ZipRecruiter; Bristol; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading company seeks a Field Service Manager to provide exceptional technical support along the M4 corridor, focusing on customer engagement and product management. The ideal candidate will have relevant qualifications and a background in catering equipment, capable of solving technical issues and ensuring compliance with safety standards.

Benefits

Car allowance

Qualifications

• Experience with catering equipment required.
• Ability to diagnose mechanical and electrical issues essential.
• Strong communication skills to manage customer expectations.

Responsibilities

• Visit customers for on-site assistance.
• Investigate and resolve product-specific complaints.
• Support product engineering with training and reviews.

Skills

Technical aptitude

Communication

Organisational skills

Education

Comcat 1, 2, 3, 5 certifications

18th Edition electrical qualification

IOSH Managing Safety

Tools

Catering equipment knowledge

Job description

Job Description

Our client is currently recruiting a Field Service Manager for their operations along the M4 corridor between Bristol and London.

As Field Service Manager, you will use your technical expertise and problem-solving skills to provide outstanding technical support to both internal and external customers.

Responsibilities:

1. Visit key customers both on-site and at office premises to offer hands-on assistance.
2. Investigate and resolve product and site-specific customer complaints.
3. Support product engineering teams with new product reviews.
4. Deliver engineering training in line with company standards.
5. Assist in evaluating service contractors' performance.
6. Support sales, marketing, and product engineering teams with trial units and exhibitions when required.
7. Contribute to product warranty reliability reviews.
8. Ensure compliance with environmental, health & safety regulations to maintain a safe working environment.

Experience & Qualifications:

• Experience and knowledge of working with catering equipment.
• Strong technical aptitude with the ability to diagnose and resolve mechanical and electrical issues.
• Excellent communication and organisational skills, with the ability to manage customer expectations effectively.
• Relevant qualifications, including: Comcat 1, 2, 3, 5, and LPG certification.
• 18th Edition and suitable electrical qualifications.
• IOSH Managing Safety (desirable).
• Valid UK driving licence.

Please note this role is home-based with the need to travel and stay away as and when required. A car allowance will be part of the package.

If this role is of interest, please send your most recent CV and salary expectations to the address supplied. Brightwork offers the services of a recruitment agency for permanent roles and a recruitment business for temporary roles.