Housing Services Manager

Five Villages Housing Association; Icklesham; On-site; GBP 38,000 - 43,000; Full time

Benefits offered by this job

Free parking

4 day working week

Birthdays off

28 days annual leave (under review)

Training support

Job summary

Five Villages Housing Association in Icklesham, East Sussex, is seeking a Housing Services Manager to lead resident services and on-site operations. This permanent role covers 32 hours per week over four days (Mon–Thu, 08:00–16:30).

Salary £38,000–£43,000 per annum, with a four-day week and on-site duties. The post involves balancing resident services with staff leadership, tenancy management and property oversight.

Qualifications

• Experience in housing management or related resident-facing service.
• Experience supervising staff and coordinating repairs or premises services.
• Willingness to work towards a Level 5 qualification in housing or management.
• Clear communication, sound judgment and familiarity with tenancy management, safeguarding and building safety.

Responsibilities

• Build positive relationships with residents and support community involvement.
• Manage lettings, tenancy administration, resident records and day-to-day housing enquiries.
• Supervise staff, coordinate rotas and training.
• Coordinate repairs, contractors, safety checks and building compliance records.
• Monitor budgets and prepare reports for the Board.

Skills

Housing management

Staff supervision

Tenancy management

Budget monitoring

Education

Level 5 housing/management

Tools

Email

Spreadsheets

Job description

Location:Icklesham, East Sussex

Role status: Permanent

Salary: £38,000–£43,000 per annum for 32 hours p.w.
Weekly Hours: 32 hours per week, over four days, Monday to Thursday, 08:00 to 16:30
Closing date: Friday 13 th November 2026

Help residents feel at home while keeping a housing service running well

We are looking for a Housing Services Manager to help deliver safe, welcoming and well-maintained independent living accommodation. Combining daily resident contact with hands-on operational management, this is an opportunity to make a practical difference to residents’ homes and community life.

You will work alongside another Housing Services Manager as an equal partner, sharing responsibilities, maintaining clear handovers and providing reciprocal cover. Reporting to the Chair of the Board or a nominated officer, you will balance resident services with staff leadership, tenancy management and property oversight. The role does not involve nursing or personal care.

What you will do

• Build positive relationships with residents, respond to concerns and support their independence and involvement in community life.
• Manage lettings, tenancy administration, resident records and day-to-day housing enquiries.
• Supervise designated staff, coordinate rotas and cover, and support training and development.
• Coordinate repairs, contractors, safety checks and building compliance records, following up actions promptly.
• Monitor allocated budgets and expenditure, maintain accurate records and prepare reports for the Board.

What you will bring

You will have experience in housing management, supported or retirement housing, or a closely related resident-facing service with transferable operational responsibilities. You will also bring experience of supervising staff, co-ordinating repairs or premises services, and managing competing priorities.

You must hold, or be actively working/willing to work towards, a relevant Level 5 qualification in housing or management. Clear communication, sound judgement, confident use of email, spreadsheets and electronic records, and an understanding of tenancy management, safeguarding, confidentiality and building safety are essential.

Above all, you will be approachable, organised and committed to residents’ independence, dignity and safety. You will be comfortable working as an equal management partner, sharing information and resolving differences constructively. Experience of independent living accommodation, Board support or a job-sharing arrangement would be an advantage.

Working arrangements

This is an on-site role, working 32 hours over four days each week, Monday to Thursday, with participation in an agreed management on-call rota and occasional meetings outside normal working hours. The role’s duties can be undertaken with reasonable adjustments where required.

You will benefit from

• Being part of a supportive team
• Free parking
• 4 day working week
• Birthdays off
• 28 days annual leave (under review)
• Training support

Interested?

Please refer to the job description and person specification for the full responsibilities and selection criteria before applying.

Contract type

Permanent

£38,000–£43,000 per annum for 32 hours p.w.