Housing Services Manager

LONDON BOROUGH OF BROMLEY; London Borough of Bromley; Hybrid; GBP 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Career average pension scheme

Flexible working practices

Bromley employee benefits scheme

Cycle2Work

Salary Sacrifice Lease Car

Technology Scheme

GymFlex

Discounts

Zusammenfassung

London Borough of Bromley is seeking a Housing Services Manager to lead tenancy management for the Council’s temporary accommodation and growth of its housing portfolio. You will manage a small team and ensure high standards of customer service, tenancy compliance and resident engagement.

Hybrid role with minimum in-office attendance, focusing on resolving tenancy issues, anti-social behaviour, development onboarding and upholding housing legislation and best practice.

Qualifikationen

• Strong leadership and team management experience.
• Experience handling tenancy issues and disputes.
• Knowledge of housing legislation and local authority housing functions.
• Experience in tenancy management within a local authority or housing association.
• CIH Level 4 or equivalent housing qualification.

Aufgaben

• Lead tenancy management for the Council’s temporary accommodation portfolio and oversee rent account management, tenancy compliance and anti-social behaviour.
• Manage a small team and drive onboarding of new developments and resident engagement.
• Ensure high standards of customer service and operational delivery, with focus on wellbeing and safety of residents.

Kenntnisse

Leadership

Communication

Tenancy issues

Housing legislation

Tenancy management

CIH Level 4

Ausbildung

CIH Level 4 or equivalent

Jobbeschreibung

Job Title: Housing Services Manager

Location: Bromley Civic Centre (Hybrid working - Minimum 2 days a week in the office)

About the Role

In Bromley we are committed to providing more Bromley homes for Bromley people and developing services that meets the needs and aspirations of current and future residents.

We are looking for an experienced and dynamic leader to join our Bromley Homes team as Housing Services Manager. This is a pivotal role where you will lead tenancy management services for the Council’s temporary accommodation portfolio, currently 300 leasehold units with plans for growth. You will manage a small team and oversee all aspects of tenancy compliance, rent account management, anti-social behaviour, onboarding of new developments, complaints handling, and resident engagement.

Your leadership will ensure high standards of customer service and operational delivery, while driving continuous improvement and supporting the wellbeing and safety of our residents.

About You

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to manage complex tenancy issues and resolve disputes effectively.
• In-depth knowledge of housing legislation, tenancy law, and local authority housing functions.
• Proven experience in tenancy management within a local authority or housing association.
• Relevant housing qualification (CIH Level 4 or equivalent) or substantial experience in a similar role.

We are a new team created to support the ongoing development and management of Bromley owned accommodation and leased properties; this is a very exciting time to join the Bromley Homes team as we continue to expand our housing portfolio delivering the best possible schemes for our residents.

Please note the closing date for applications will be midnight on 16th November. Interviews are expected to take place between W/C 23RD November and 30TH November 26.

Applications will be assessed based on the criteria set out in the Job Description and Person Specification, which can be found here.

We are forces family friendly and are part of the Armed Forces Covenant Employer Recognition Scheme ( Gold Award). We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities. As part of this commitment, we will consider reasonable adjustment to support disability employment.

Please note that we do not accept CV submissions from permanent recruitment agencies.

• competitive pay
• career average pension scheme
• flexible working practices
• the Bromley employee benefits scheme
• Cycle2Work
• Salary Sacrifice Lease Car
• Technology Scheme
• GymFlex
• a wide range of local and national discounts