Housing Services Manager

ccha; Croydon; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking team as a Housing Services Manager, where you’ll lead initiatives to improve services for residents. This role offers the chance to shape supported housing and independent living accommodations, ensuring high standards and customer satisfaction. With a strong commitment to quality homes and excellent care, the organization is dedicated to making a difference in the community. If you are passionate about housing services and want to be part of a caring team, this opportunity is perfect for you. Embrace the chance to inspire others and make a meaningful impact in the lives of residents.

Benefits

25 days holiday (rising to 30 days)

Matching pension contributions (up to 10%)

Private Health Scheme

Simplyhealth cash plan

Flexible/agile home working

Option to buy and sell holiday

Qualifications

• Experience in supported housing and understanding customer needs.
• Knowledge of housing legislation and good practice.

Responsibilities

• Lead Supported Housing and Older Persons Independent Living services.
• Deliver high standards and improvements in services.

Skills

Customer focused

Experience in supported housing

Knowledge of housing legislation

Contract management

Procurement experience

Compliance experience

Ability to prioritize

Collaborative working

Adaptability

Decision making

Job description

Housing Services Manager

Reference: APR20255805

Expiry date: 22:59, Mon, 5th May 2025

Location: Croydon

Benefits: 25 days holiday (rising to 30 days), Matching pension contributions (up to 10%), Private Health Scheme and Simplyhealth cash plan, Flexible/agile home working, Option to buy and sell holiday

Do you want to be part of a caring, forward thinking team who make a difference? Join us as our Housing Services Manager.

• Full time: 35 hours per week
• Permanent
• Office Location: Croydon
• Hybrid working: 2-3 days in office/on site, dependent on business needs
• Reports to: Director of Customers
• Interview dates: 13 & 16 May 2025

We are looking for an exceptional individual who shares our passion and commitment to deliver the best possible services to our residents. As the lead for our Supported Housing and Older Persons Independent Living accommodation, you'll have the opportunity to really shape and improve services and make a difference.

What you’ll bring to ccha:

• Customer focused with the ability to understand customer needs
• Track record delivering high standards and improvements

Essential criteria & key skills:

• Experience working in supported/older persons housing
• Knowledge of legislation & good practice in housing/estate management
• Contract management, procurement and compliance experience
• Able to prioritise, make sound decisions and get things done
• Able to work collaboratively and inspire others
• Ability to adapt, use initiative and achieve successful outcomes

About us: Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have 1600 homes across 3 London Boroughs, Croydon, Sutton & Bromley. These include social housing, shared ownership and outright sales.

If you’re interested, please apply via https://ccha.biz/about-us/working-for-us/ where the full job description can be found. Please apply for this role through the ccha website to complete an application to be considered.

Please note, correspondence regarding your application form will come from either of the email addresses [e-mail] or [e-mail].

Equal Opportunities Statement: ccha is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We encourage applicants from all backgrounds to apply. If you need any assistance with your application please contact [e-mail].