Deputy Service Manager (Days and Nights)

Dublin Gestalt Centre,psychotherapy,counselling and coaching and training providers; Croydon; On-site; GBP 31,000; Full time

Job summary

An established industry player seeks a passionate Deputy Service Manager to lead a dedicated team in Croydon. This role involves providing leadership, ensuring high-quality support for individuals with mental health challenges, and fostering a psychologically informed environment. The successful candidate will manage a team across multiple services, promoting independence and empowerment for residents. With a commitment to equity and inclusion, this organization offers a supportive environment for professional growth and development. If you are driven by a desire to make a difference and lead with compassion, this opportunity is perfect for you.

Benefits

25 days annual leave

Training and Development

Employee Assistance Programme

Life Assurance Scheme

Cycle-to-work scheme

Annual Staff Awards

Qualifications

• Experience working with mental health and complex backgrounds.
• Ability to lead a team and achieve service KPIs.
• Knowledge of societal marginalization related to mental health.

Responsibilities

• Provide leadership and line management to night staff.
• Ensure quality service delivery in line with contractual requirements.
• Manage risks and ensure compliance with policies.

Skills

Leadership

Mental Health Support

Team Management

Risk Management

Financial Management

IT Proficiency

Communication

Tools

Microsoft Office

Job description

Deputy Service Manager (Days and Nights)

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Job Title:Deputy Service Manager

Location:In Service based in Croydon, CR0 1EB. You will be required to work across multiple services within the area.

Salary:£30,200

Shift Pattern:37.5 hours per week Monday to Sunday, working across a rota which will include day and night shifts as we provide a 24 hour service.

About the role

We are looking for a Deputy Service Manager to join our team based in Croydon, providing leadership and line management to a team of night staff which is around 10 people in total. You will provide support and supervision sessions at night, and general leadership to the team so they feel empowered to be productive and perform well within their roles. You will further ensure a quality service is delivered in line with our contractual requirements to the residents. You will be responsible for creating a psychologically informed environment (PIE) with person centred support during all hours. You will work closely with the day teams to ensure a smooth handover from the day to night.

This service is a Forensic Mental Health provision for 27 people across 4 sites in Croydon. For your own personal safety, you will require to have access to your own transport as you will need to travel between our 4 sites during the night shift to provide managerial support to the teams. The teams support our residents with person centred support, to empower them to overcome their personal barriers with their mental health, to have greater independence and fulfilled living. The service is responsible for holding various activities, group sessions, and one to one support to enable residents to build their personal skills and experiences to achieve their goals.

The role includes:

• Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager in leading the day to day operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
• Financial Management, including petty cash and budget management
• Contract management and Internal auditing, admin, and general other duties as required.

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

About you

We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly mental health and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!

• Experience of working with people with mental health and complex backgrounds
• Ability to lead a team to achieve service KPI's
• Ability to provide advice, support and guidance to a team on all aspects of the service such as resident related enquiries which can include housing, mental health support, signposting
• Ability to promote the service externally to enhance reputation in the area and with partner organisations
• Willingness and ability to work flexibly to meet service needs
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity.

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:Theory of ChangeFurther details can be found on our website here:Theory of Change - Social Interest Group - Social Interest Group.

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on ourwebsite.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.